Customer Service Engineer Xp Mi Inland Invivo

Siemens Healthineers; Gauteng; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading medical technology company is seeking a Customer Service Engineer XP / MI to join their Gauteng team. The role involves the installation and maintenance of X-ray and Molecular Imaging equipment, providing technical support to customers, and ensuring efficient service processes. Candidates should have a diploma in Electrical Engineering and 3-8 years of relevant experience. This position also requires willingness to work overtime, including weekends and public holidays.

Qualifications

• 3-8 years of experience in repair and maintenance of X-ray equipment or similar.
• Experience performing Radiation Quality Assurance tests.
• Knowledge of the healthcare sector.

Responsibilities

• Complete installation, maintenance, and evaluation of customer equipment.
• Support customers remotely and onsite.
• Conduct maintenance and improvement of internal tools.

Skills

Repair and maintenance of X-ray equipment

Customer support

Technical problem solving

Radiation Quality Assurance testing

Education

Diploma in Electrical Engineering or similar

Job description

Do you want to help shape the future of healthcare?

Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever‑evolving healthcare industry. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally.

Sounds interesting? Then come and join our global team as Customer Service Engineer XP / MI (X‑ray Products / Molecular Imaging) based in Gauteng, South Africa. Our global team: Siemens Healthineers, is a leading global medical technology company with 50 dedicated colleagues in over 70 countries, driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Responsibilities

• Complete a broad scope of technical tasks including installation / commissioning, maintenance and evaluation of customer equipment and systems.
• Support customers remotely and onsite and provide 2nd and 3rd level user support in case of arising issues.
• Contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories.
• Contribute to or execute activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management.
• May be involved in technical design and developments for service offerings as well as managing sub‑contractors and monitoring delivery.
• Support all service processes and ensure optimal performance & efficiency in all process activities related to your area of responsibility.
• Participate in training courses, including self‑study, computer courses and on‑the‑job training as well as participate in skills development and knowledge transfer within the Customer Service Team.
• Perform any other duties that may reasonably be expected from a Customer Service Engineer.

Qualifications & Experience

• Diploma in Electrical Engineering (light current) or similar and / or knowledge of the healthcare sector with 3‑8 years of experience in repair and maintenance of X‑ray equipment and / or similar digital imaging scope.
• Experience in performing Radiation Quality Assurance tests as laid out by the requirements of the ISP.
• Inspection Body experience will be advantageous.
• Knowledge of the healthcare sector with 5 years’ experience in the repair and maintenance of X‑ray / Molecular Imaging equipment.
• IT experience is advantageous.

Attributes and Skills

• Must be able to work overtime during weekdays, weekends and public holidays.
• Willing to perform standby duties when required after hours; weekend work will be required on a rotational basis.
• Excellence, quality and compliance in daily interactions, operations and reporting is mandatory for this role.

EEO Statement

Preference may be given to designated groups in line with our company’s Employment Equity targets.