Customer Service Engineer

Malvern Panalytical; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading analytical solutions provider is seeking a Field Service Technician in Johannesburg. You will be responsible for installing, maintaining, and providing support for scientific instrumentation, ensuring high customer satisfaction. Ideal candidates have a National Diploma in Electronics or Electrical Engineering and experience in customer field service. Join a vibrant team focused on creating a better world with analytical technologies.

Benefits

Career development and growth

Collaborative working environment

Multicultural team

Qualifications

• Experience of working with X-Ray based scientific instrumentation is an advantage.
• Self-motivated with good communication and organizational skills.
• Proven experience in a customer field service environment.

Responsibilities

• Diagnose and solve customer instrument problems.
• Provide operational training to customers at installation.
• Manage documentation including installation and maintenance reports.

Skills

Team player

Communication skills

Analytical troubleshooting

Education

National Diploma in Electronics or Electrical Engineering

Job description

Overview

MAIN PURPOSE OF JOB: Responsible for being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory.

REPORTING LINE: Customer Services Manager - South Africa

Responsibilities

• Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems.
• Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Malvern Panalytical Instrumentation.
• Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service.
• Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports.
• Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services.
• Completes training and maintains knowledge and documentation relating to product portfolio.
• Follows and promotes Malvern Panalytical’s/Customers’ laboratory and safety practices, ensuring safety files and site access is in order and up to date.
• Manages own company assets; spare parts stock/kits, company car, telephone, tools, literature, software and computers,
• Provides telephone support to customers
• Travels extensively and as necessary to achieve the above.
• Helping to grow customer satisfaction using standard KPI’s

What you need to be successful in this role

• Experience of working with X-Ray based scientific instrumentation is an advantage.
• National Diploma in Electronics, Electrical Engineering or equivalent
• A strong team player, Self-motivated with good communication and organizational skills, who can work independently at customer sites
• A passion and drive to provide the highest level of customer satisfaction
• Analytical trouble shooting and problem-solving skills.
• Demonstrable experience of working on customer sites.
• Proven experience in a customer field service environment will count favorably.
• Current, full RSA driving license.
• Liaise frequently with manager and customer support colleagues. Regular interface with sales team, and other parts of the business required to maintain customer satisfaction.

Why you should join Malvern Panalytical

• A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
• Varied and interesting work, career development and growth, collaborative working
• A vibrant and multicultural team of smart people
• Career development and growth

YES, I WANT THIS JOB!!

Please click on apply.

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About Malvern Panalytical

We draw on the power of our analytical instruments and services to make the invisible visible and the impossible possible. Through the analysis of materials, our high precision analytical systems and top-notch services support our customers in creating a better world. We help them improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world’s biggest companies, universities and research organizations. We are committed to Net Zero in our own operations by 2030 and in our total value chain by 2040. This is woven into the fabric of our business, and we help our employees and customers think about their part in creating a healthier, cleaner, and more productive world.

With over 2300 employees, we serve the world, and we are part of the Spectris Group, the world-leading precision measurement group.