Customer Service Consultant x6 (Bloemfontein)

Postbank (SOC) Ltd; Bloemfontein; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A financial services provider is seeking a customer service representative to attend to customer queries and complaints in Bloemfontein. This 12-month contract role requires Grade 12 and 1 to 2 years’ experience in an inbound contact centre. Proficiency in MS Office and strong communication skills are essential for maintaining service standards and managing call volumes.

Qualifications

• 1 to 2 years’ customer service experience in an Inbound Contact Centre.
• Fluent in English, additional languages an added advantage.
• Excellent understanding of contact centre telephony systems.

Responsibilities

• Attend to incoming calls from customers.
• Resolve queries and complaints.
• Ensure KPIs for call handling are managed.

Skills

Excellent customer service

Effective communication

Problem solving

Ability to work under pressure

Education

Grade 12

Tools

MS Office

Job description

Purpose of the Job

Attend to customer queries and complaints for the Inbound Contact Centre. Assist customers telephonically and provide good customer service. This is a 12-month contract role.

Job Responsibilities

• Attend to incoming calls from customer
• Resolve queries and complaints
• Ensure KPIs for call answering, call handling and call waiting times are managed
• Provide professional and efficient customer service
• Raise escalations and potential risks to customers and the company when identified

Qualifications and Experience

• Grade 12
• 1 to 2 years’ customer service experience in an Inbound Contact Centre
• Computer literacy (MS Office)

Knowledge and understanding of

• Excellent understanding of contact centre telephony systems
• Fluent in English, additional languages an added advantage
• Customer Service and TCF principles
• Hands‑on approach to work

Skills and attributes

• Excellent customer service with the proven ability to handle call volumes and maintain service standards.
• Effective and clear communication with strong verbal and writing skills.
• Sound reasoning and thinking, problem solving and getting to the bottom of issues.
• Works well under pressure and in busy and service driven environment

Closing date

21 November 2025

Disclaimers

The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, we encourage and welcome applications from diverse groups from the South African Employee active population. Correspondence will be limited to short-listed candidates only.

Note, only applications received on this platform will be considered. “POPIA sections provides that everyone has the right to privacy and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.”

If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re‑advertise the positions at any time.