Customer Service Consultant - Policy Services (Durban)

Telesure Investment Holdings (Pty) Ltd.; Durban; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A leading insurance service provider in Durban is seeking a Customer Service Consultant to manage customer inquiries and ensure first call resolution. The role requires strong communication skills and relevant educational qualifications, including Grade 12 and FAIS accreditation. This full-time position offers opportunities for training and career growth while maintaining compliance with policies and procedures.

Qualifications

• Must manage customers and resolve requests efficiently.
• Expected to have relevant educational qualifications.
• Experience in customer service environments is preferable.

Responsibilities

• Manage customer inquiries and ensure first call resolution.
• Analyze customer needs to provide tailored solutions.
• Support operational compliance and update policy information.

Skills

Customer management

Problem-solving

Communication

Education

Grade 12 / SAQA Accredited Equivalent

FAIS and RE5 qualification

Class of Business – product knowledge

Job description

Overview

Customer Service Consultant - Policy Services (Durban) – full time, posted today.

Job Purpose

• Obtain and capture information from insured or designated persons to settle claim with insurance carrier.

Responsibilities

• Customer management – manage customers, first call resolution, complete requests.
• Customer needs & analysis – ask questions, gather information to resolve requests.
• Up-sell products – identify best products, explain selection, influence purchase.
• Correspondence – respond to routine requests via phone or email, customize responses.
• Operational compliance – develop knowledge of policies, procedures, regulatory codes.
• Administration – update policy info, handle requests related to policies.
• Best practice support – support customers on admin process requirements.
• Personal capability building – participate in training, coaching.
• Work scheduling – work assigned schedule, follow mandatory procedures.

Education

• Grade 12 / SAQA Accredited Equivalent (Essential)
• FAIS and RE5 qualification (Essential)
• Class of Business – product knowledge (Essential)

Experience

Our Work Experience is the combination of everything that's unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs. Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful.

Legal Notice

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment.