Customer Service Consultant

Hello Group Recruitment; Centurion; On-site; ZAR 150,000 - 200,000; Full time

Job summary

A leading recruitment firm is seeking a dedicated Customer Service Consultant for its Call Centre Department in Centurion, South Africa. The role involves managing inbound and outbound calls, handling customer inquiries, and ensuring a high level of customer satisfaction while accurately capturing details in the ticketing system. The firm offers a supportive culture with exciting team events and a top-notch office space.

Benefits

Onsite Barista

Exciting Team Events

Teambuilding Activities

A Culture That Feels Like Family

A Top-Notch Office Space

Qualifications

• Experience in managing inbound and outbound calls.
• Ability to handle customer inquiries and verify documents.
• Skill in capturing detailed information accurately.

Responsibilities

• Manage inbound and outbound calls effectively.
• Handle customer inquiries and document verification.
• Ensure customer satisfaction and manage assigned tickets.

Job description

Overview

Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Call Centre Department. The Customer Service Consultant will be responsible for managing both inbound and outbound calls. This role involves handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed information into the bank's ticketing system. Additionally, the consultant will be responsible for authenticating customers when their banking information changes and ensuring a high level of customer satisfaction while managing their assigned tickets.

Hello Group is a South African company with a bold mission : to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista – Because life’s too short for bad coffee!
• Exciting Team Events – Work hard, play harder!
• Teambuilding Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things!
• A Top-Notch Office Space – Where inspiration meets innovation.