Customer Service Clerk

Water Tower Group; Gauteng; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A well-established company is seeking a Customer Service Clerk in Christiana to enhance the customer experience. You will provide exceptional service, ensure compliance with policies, and support customer service processes. Ideal candidates should have a customer-centric attitude and a relevant certificate. This full-time role offers an opportunity to grow within the team's environment.

Qualifications

• Certificate in Business, Commerce and Management Studies required.
• Reside in Christiana.
• Experience in customer service is beneficial.

Responsibilities

• Address customer inquiries efficiently and courteously.
• Support customer service processes and improvements.
• Manage compliance with risk management policies.
• Establish relationships with stakeholders.
• Proactively enhance your skills.

Skills

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Windows

Banking

Upselling

Pricing

Sanitation

Cash Handling

Stocking

Education

Further Education and Training Certificate in Business, Commerce and Management Studies

Job description

Overview

Customer Service Clerk Job Overview

• Position: Customer Service Clerk
• Location: Christiana
• Job Type: Full-time

As a Customer Service Clerk you will play a critical role in enhancing the customer experience. The primary responsibility of this position is to deliver exceptional customer service and support by adhering to the banks standard operating procedures (SOPs).

By doing so you’ll help ensure the smooth running of ABSA's customer services centre while maintaining the highest standards of service.

Responsibilities

• Your main duties will include:

• Customer Service: You will be responsible for addressing customer inquiries efficiently, accurately, and with courtesy. Responding to all customer service matters, complaints and requests promptly will be a vital part of your role.
• Support for Customer Services Centre Processes: You will support the development and maintenance of customer service processes. This includes adhering to all processes and continuously looking for opportunities to improve client servicing procedures within the centre.
• Risk and Compliance Management: You will be responsible for ensuring that all customer service activities comply with the company’s risk management policies and procedures as well as any relevant legal and regulatory requirements.
• Stakeholder Management: Establishing and maintaining professional relationships with relevant stakeholders will be crucial. You’ll need to stay up to date with their needs and issues, responding rapidly and effectively.
• Self-Development: Taking ownership of your training and development is important. Proactively enhancing your skills will be essential to your success in the role.

Requirements

Educational Requirements:

To apply for the Customer Service Clerk vacancy you need to meet the following qualifications:

• Further Education and Training Certificate (FETC): The minimum educational requirement for this role is a certificate in Business, Commerce and Management Studies.

Other Requirements:

• Location: You must reside in Christiana as this is the job's designated location.
• Experience: While experience in customer service is beneficial, the company encourages those with the right attitude and a passion for customer service to apply.

We also ensure equal employment opportunities with preference given to suitable candidates from designated groups as per the Employment Equity Act.

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type: Full Time

Experience: years

Vacancy: 1