Customer service (Bae)

Boomerang BPO; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service provider in Cape Town is looking for a passionate Customer Service Representative to join their Lunar team. You will resolve customer queries via phone, live chat, and email while helping shape an exceptional customer journey. Strong communication skills and a love for animals are essential. This role requires a commitment of 40 hours per week, including weekends and holidays.

Qualifications

• Exceptional written and verbal communication skills required.
• Experience with live web chat, email, and voice essential.
• Hospitality and concierge experience is highly advantageous.

Responsibilities

• Act as the face and voice of our client to customers.
• Use various communication tools to assist customers.
• Handle a wide range of queries and feedback from customers.

Skills

Exceptional communication skills

Customer service experience

Reasonable numerical reasoning skills

Organizational skills

Ability to adapt and innovate

Education

Matric or equivalent

Job description

We are searching for an outgoing, hardworking, all‑around great communicator who cares passionately about the experience that our customers receive.

You will be joining an exceptional Customer Love Team called Lunar within Boomerang for one of our offshore UK client Campaigns, talking to our customers on a daily basis to resolve all customer queries. All incoming live customer contact will go through you, especially making use of phone, live chat, and email. You will be empowered to help shape our customer journey and come up with new ways to make people’s lives easier and happier.

What the day-today looks like in this role

• Being the face and voice of our Client to new and existing customers.
• Using communication tools including phone, email, WhatsApp, live chat and keeping customers informed.
• Dealing with a wide range of queries, issues and feedback from our current and potential customer base.
• Bringing happy moments to the people (and dogs!) we serve.
• Passing on customer insights & feedback for us to turn those into strategic decisions for the future of the business.
• Helping to form our culture and voice and bring a fresh pair of eyes to everything.

Requirements

• Exceptional communication skills, both written and verbal
• Obsessed with dogs
• A lover of animals (required)
• Customer service experience
• Ready to get stuck in and work hard
• Reasonable numerical reasoning skills
• Kind, giving and thoughtful
• Obsessive organizer
• Eager to learn and improve
• Genuine, honest, innovative, and adaptable
• Creative, curious, and full of ideas
• Matric or equivalent
• Hospitality and concierge experience is highly advantageous.
• Experience on live web chat, email and voice experience essential

Benefits

We need to be accessible to our customers at all times. This means that for the majority of this role you will be confident and have a passion for helping them on the phone.

We want you to tell us in your initial application what your favorite dog breed is and why. The right fit will be someone who is motivated by the idea of bringing random moments of happiness to the people (and dogs!) we serve and is excited by the idea of working in a high‑performing team (Lunar) within Boomerang.

This role is for 40 hours per week, Monday – Sunday on a rolling rota basis including regular weekend days and bank holidays. Customer Love currently operates on a shift.