Customer Service Associate

Mikon-Online Shop; Mbombela; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A management consulting company in Mbombela is seeking an Entry-level Customer Service Associate. This full-time, on-site position involves assisting customers with inquiries and maintaining excellent customer satisfaction. Candidates should possess strong customer service skills, excellent communication, and a high school diploma. Previous customer service experience is preferred, and professionalism is essential.

Qualifications

• Strong skills in Customer Service and delivering exceptional Customer Satisfaction.
• Ability to problem-solve and empathize with customer needs.
• Previous experience in customer service roles is preferred.

Responsibilities

• Assist customers via phone or in person.
• Resolve inquiries and maintain high customer satisfaction.
• Ensure professionalism in every interaction.

Skills

Customer Service

Problem-solving

Communication skills

Phone Etiquette

Education

High school diploma or equivalent

Certifications in customer service

Job description

Company Description

Mikon-Online Shop is a management consulting company located at 11 Steinslieth, Gleichen, Germany. The company specializes in providing innovative solutions and exceptional service to its clients. With a focus on efficiency and customer satisfaction, Mikon-Online Shop aims to deliver excellent outcomes. The organization values professionalism, integrity, and high-quality service in every interaction.

Role Description

This is a full-time, on-site role for a Customer Service Associate, based in Nelspruit. The Customer Service Associate will perform daily tasks including assisting customers via phone or in person, resolving inquiries, ensuring excellent customer satisfaction, and maintaining a high standard of professionalism in every interaction.

Qualifications

• Strong skills in Customer Service, Customer Support, and delivering exceptional Customer Satisfaction
• Proficiency in maintaining a high level of Customer Experience
• Excellent Phone Etiquette and communication skills
• Ability to problem-solve and empathize with customer needs
• Previous experience in customer service roles is preferred
• High school diploma or equivalent; additional certifications in customer service are a plus
• Ability to work in a fast-paced, on-site environment in Nelspruit

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Business Consulting and Services