Customer Service Associate

6Ee07Cc2-F7F7-4804-B92B-F7Acf1012A71; Mbombela; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A management consulting company is seeking a full-time Customer Service Associate based in Nelspruit, South Africa. In this on-site role, you will assist customers via phone or in person, resolving inquiries and ensuring excellent customer satisfaction. Strong customer service skills and previous experience are preferred. The ideal candidate will thrive in a fast-paced environment and maintain professionalism.

Qualifications

• Strong skills in Customer Service and Customer Support.
• Excellent Phone Etiquette and communication skills.
• Ability to problem-solve and empathize with customer needs.
• Previous experience in customer service roles is preferred.
• Ability to work in a fast-paced, on-site environment.

Responsibilities

• Assist customers via phone or in person.
• Resolve customer inquiries.
• Ensure excellent customer satisfaction.
• Maintain a high standard of professionalism.

Skills

Customer Service

Customer Support

Problem-solving

Communication Skills

Phone Etiquette

Education

High school diploma or equivalent

Additional certifications in customer service

Job description

Company Description

Mikon-Online Shop is a management consulting company located at 11 Steinslieth, Gleichen, Germany.

The company specializes in providing innovative solutions and exceptional service to its clients.

With a focus on efficiency and customer satisfaction, Mikon-Online Shop aims to deliver excellent outcomes.

The organization values professionalism, integrity, and high-quality service in every interaction.

Role Description

This is a full-time, on-site role for a Customer Service Associate, based in Nelspruit. The Customer Service Associate will perform daily tasks including assisting customers via phone or in person, resolving inquiries, ensuring excellent customer satisfaction, and maintaining a high standard of professionalism in every interaction.

Qualifications

• Strong skills in Customer Service, Customer Support, and delivering exceptional Customer Satisfaction.
• Proficiency in maintaining a high level of Customer Experience.
• Excellent Phone Etiquette and communication skills.
• Ability to problem-solve and empathize with customer needs.
• Previous experience in customer service roles is preferred.
• High school diploma or equivalent; additional certifications in customer service are a plus.
• Ability to work in a fast-paced, on-site environment in Nelspruit.