Customer Service Associate

Vl; Gauteng; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A healthcare service provider in Gauteng is seeking a professional to manage inbound and outbound communication with patients and providers. The ideal candidate will have experience in customer service, excellent communication skills, and the ability to handle multiple tasks. This role requires a commitment to ethical standards and a strong understanding of healthcare needs.

Qualifications

• Strong communication skills to interact with customers and colleagues.
• Experience in a healthcare setting preferred.
• Ability to manage and organize multiple tasks effectively.

Responsibilities

• Manage inbound and outbound calls and messages.
• Respond to customer questions and concerns promptly.
• Document all customer information securely and accurately.

Skills

Strong communication and interpersonal skills

Strong customer service skills

Attention to detail

Organizational skills

Ability to build relationships

Ethical and moral standards

Education

1-3 years of case management or customer service experience

Cultural competency

Computer literacy (Microsoft Suite)

Job description

General Description

The duties include handling many inbound and outbound messages to and from patients, providers, facilities, coordinating basic needs, retrieving records and using an EHR as needed.

Roles and Responsibilities

• Manages inbound and outbound calls, text messages, emails and faxes in a timely manner.


• Responds to customer questions, issues and / or concerns and relays information to the concernedparties.


• Dispatches messages to proper individual and follows up on needed actions.


• Follows communication \"scripts\" and general workflows when handling different topics.


• Identifies customers' needs, clarifies information, research emerging issues and providessolutions.


• Schedules new patients and completes patient charts and intake forms.


• Keeps records of all conversations in command center database in a HIPAA-compliant manner.


• Securely and accurately documents all customer information and completes


• Ensures that work assignments and information gathered from day-to-day work is not shared withanyone and maintains HIPAA standards of privacy and confidentiality.


• Meets personal / team qualitative and quantitative targets.


• Other administrative tasks as needed.

Qualifications

• Strong communication and interpersonal skills and ability to speak clearly and concisely tocustomers, vendors, physicians, and care team members.


• Strong customer service skills


• Attention to detail and good ability to handle multiple tasks and requests.


• Organized with confidential client material, appointment tracking, and caseloads.


• Ability to build relationships with customers, work colleagues & vendors.


• Committed, responsible, and abides by high ethical and moral standards.

Education and Experience

• Preference for 1-3 years of case management or customer service experience in a healthcaresetting.


• Strong understanding of cultural competency with the target population.


• Experience helping people with health problems – either as employee or fulfilling familyobligations.


• Computer literacy necessary (Microsoft Suite)


• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.


• Ability to multi-task, organize, and prioritize work.

Job Requirements

Requirement : Own Vehicle & License Monday to Friday - Shift Work (EST Time)