Customer Service Assistant

MyRunway; Cape Town; On-site; ZAR 150 000 - 250 000; Full time

Job summary

A leading company in e-commerce is seeking a Customer Experience Assistant to deliver exceptional support and create memorable experiences for customers. The ideal candidate will have strong communication skills, a knack for problem-solving, and at least two years of experience in customer service or hospitality. Join a close-knit team that values transformation and strives for a positive impact in the industry.

Qualifications

• Strong verbal and written communication skills.
• A solid two years in customer service, hospitality, or retail.
• Comfortable in the fast-paced e-commerce scene.

Responsibilities

• Deliver outstanding customer support across various platforms.
• Engage daily with customers over phone and email, resolving queries.
• Collaborate with internal teams to smooth out order issues.

Skills

Communication

Organizational skills

Interpersonal skills

Problem-solving

Empathy

Multitasking

Education

Matric

Diploma or Degree (optional)

Job description

As our Customer Experience Assistant, you'll embody our commitment to putting customers first. This isn’t your average support job—it's about going above and beyond to create positive, memorable experiences for our customers, both proactively and reactively.

What You’ll Be Doing :

• Deliver outstanding customer support across various platforms.
• Engage daily with customers over phone and email, resolving queries like a pro.
• Collaborate with internal teams to smooth out order issues and keep customers delighted.
• Own those on-the-go admin tasks like a true multitasking wizard.

Skills and Traits We’re Looking For :

• Strong verbal and written communication skills.
• Top-notch organizational and interpersonal abilities.
• Patience and empathy to handle every situation with care.
• A knack for problem-solving and turning challenges into wins.
• Comfortable in the fast-paced e-commerce scene.
• Ready to dive in, take initiative, and make an impact.
• Enjoy working as part of a close-knit, supportive team.
• A solid two years in customer service, hospitality, or retail.
• Matric? Yes, please!
• Diploma or Degree? Great if you have it, but it’s not essential.

If you're excited to be a key part of a customer-centric team and are ready to roll up your sleeves, we want to hear from you!

MyRunway is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.

Thanks so much for your interest in MyRunway! We’re lucky to receive a lot of applications, and while we try to respond to everyone, if you don’t hear back from us within two weeks, it means we’ve moved forward with other candidates. We truly appreciate you taking the time to apply!

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