Customer Service Agent x3

Bombela Operating Company (PTY) LTD; Midrand; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A transport operations company in Midrand seeks a candidate to ensure the smooth operation of a Gautrain station. Key responsibilities include overseeing station safety, providing customer service, and handling cash transactions. The ideal applicant has at least 2 years of customer service experience and holds a Grade 12 with maths and/or accounting. Apply by 17th November 2025 to join a dynamic team.

Qualifications

• At least 2 years’ customer service experience required.

Responsibilities

• Operate the day-to-day activities of a Gautrain station.
• Ensure customer safety at the station.
• Follow standards and practices at the station level.
• Ensure seamless travel for customers.
• Ensure safe operation of the station.

Skills

Communications Skills

Interpersonal Skills

Teamwork

Basic Computer skills

Education

Grade 12 with maths and/or accounting

Job description

BOC is an equal opportunity employer, and all appointments are aligned to the company's equity and BBBEE strategy.

Profil de candidat recherché

Purpose

• To operate the day-to-day activities of a Gautrain station and resources so that our safety, quality and performance targets are achieved.
• To ensure customer safety at a station.
• To follow standards and practices at the station level.
• To ensure seamless travel for our customers that is safe, reliable, comfortable and friendly.

Principal Accountabilities

• To ensure the safe operation of the station.
• To ensure the application of the appropriate safety standards for service delivery.
• To participate in the investigations into station operational incidents.
• Cash handling.

Specific Responsibilities

• Serves as first point of contact with customers
• Selling tickets to customers during revenue service.
• Cash handling
• Information & Customer handling (verify validity of tickets; forward complaints to CSO)
• Follow, in a strict adherence, the safety rules and procedures.
• Restart, control and monitor equipment and systems according to the operation procedures.
• Inspect the station to make sure that all is in order (Lighting, Tickets Vending Machine, lifts, escalators).
• Ensure that the outsourced station cleaning services comply with their duties.
• Handle incidents and emergencies.
• Report to the OCC Manager, incidents or activities likely to affect passenger flow.
• Any other duties as assigned.

Educational Level

• Grade 12 with maths and or accounting

Years Of Experience

• At least 2 years’ customer service experience.

Other Technical/ Professional Skills/ Qualifications

• Communications Skills
• Interpersonal Skills
• Teamwork
• Basic Computer skills

Desirable Traits

• Possess communication skills (Verbal and written)
• Relationship building skills.
• Adherence to Company procedures
• Mentally reacting quickly to emergency situations.

Closing date: 17th November 2025

Please note that only shortlisted candidates will be contacted. If you do not hear from us within two months of the advertisement date, kindly consider your application unsuccessful.