Customer Service Agent X3

Bombela Operating Company (Pty) Ltd; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A transport service provider in Gauteng is seeking a candidate to operate day-to-day activities at a station. Responsibilities include ensuring customer safety, handling cash transactions, and ensuring equipment is operational. The ideal candidate will have at least 2 years of customer service experience and a Grade 12 qualification with maths and/or accounting. This role emphasizes strong communication and teamwork skills.

Qualifications

• At least 2 years' customer service experience.
• Ability to handle incidents and emergencies.
• Ability to follow safety rules and procedures.

Responsibilities

• Ensure safe operation of the station.
• Handle ticket sales and cash transactions.
• Inspect the station to ensure everything is in order.

Skills

Communication Skills

Interpersonal Skills

Teamwork

Basic Computer skills

Education

Grade 12 with maths and/or accounting

Job description

BOC is an equal opportunity employer, and all appointments are aligned to the company's equity and BBBEE strategy.

Profil de candidat recherché : Purpose

To operate the day-to-day activities of a Gautrain station and resources so that our safety, quality and performance targets are achieved. To ensure customer safety at a station. To follow standards and practices at the station level. To ensure seamless travel for our customers that is safe, reliable, comfortable and friendly.

Principal Accountabilities

To ensure the safe operation of the station. To ensure the application of the appropriate safety standards for service delivery. To participate in the investigations into station operational incidents. Cash handling.

Specific Responsibilities

Serves as first point of contact with customers. Selling tickets to customers during revenue service. Cash handling. Information & Customer handling (verify validity of tickets; forward complaints to CSO). Follow, in a strict adherence, the safety rules and procedures. Restart, control and monitor equipment and systems according to the operation procedures. Inspect the station to make sure that all is in order (Lighting, Tickets Vending Machine, lifts, escalators). Ensure that the outsourced station cleaning services comply with their duties. Handle incidents and emergencies. Report to the OCC Manager, incidents or activities likely to affect passenger flow. Any other duties as assigned.

Educational Level

Grade 12 with maths and or accounting

Years Of Experience

At least 2 years' customer service experience

Other Technical / Professional Skills / Qualifications

Communications Skills Interpersonal Skills Teamwork Basic Computer skills

Desirable Traits

Possess communication skills (Verbal and written) Relationship building skills Adherence to Company procedures Mentally reacting quickly to emergency situations.

Closing date

17th November

• Please note that only shortlisted candidates will be contacted.

If you do not hear from us within two months of the advertisement date, kindly consider your application unsuccessful