Customer Service Agent X3

Ratp Dev; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading transportation company in Gauteng seeks an individual to manage day-to-day activities at a station. Responsibilities include ensuring the safety of customers, handling cash transactions, and maintaining station standards. Ideal candidates will have at least 2 years of customer service experience and possess strong communication skills. Applications are accepted until November 17th.

Qualifications

• Minimum of 2 years customer service experience.
• Ability to handle cash transactions and reports.
• Basic computer skills needed.

Responsibilities

• Ensure the safe operation of the station.
• Serve as first point of contact with customers.
• Follow safety rules and procedures.

Skills

Customer service skills

Cash handling

Communication skills

Teamwork

Education

Grade 12 with maths and/or accounting

Job description

BOC has exciting opportunity for an individual to join our dynamic team,if this is you,we want you MissionBOC is an equal opportunity employer, and all appointments are aligned to the company's equity and BBBEE strategy.

ProfilePurposeTo operate the day-to-day activities of a Gautrain station and resources so that our safety, quality and performance targets are achieved.

To ensure customer safety at a station.

To follow standards and practices at the station level.

To ensure seamless travel for our customers that is safe, reliable, comfortable and friendly.

Principal AccountabilitiesTo ensure the safe operation of the station.

To ensure the application of the appropriate safety standards for service delivery.

To participate in the investigations into station operational incidents.

Cash handling.

Specific Responsibilities Serves as first point of contact with customers Selling tickets to customers during revenue service.

Cash handling Information & Customer handling (verify validity of tickets; forward complaints to CSO) Follow, in a strict adherence, the safety rules and procedures.

Restart, control and monitor equipment and systems according to the operation procedures.

Inspect the station to make sure that all is in order (Lighting, Tickets Vending Machine, lifts, escalators).

Ensure that the outsourced station cleaning services comply with their duties.

Handle incidents and emergencies.

Report to the OCC Manager, incidents or activities likely to affect passenger flow.

Any other duties as assigned.

Educational LevelGrade 12 with maths and or accounting Years of ExperienceAt least 2 years' customer service experience.

Other Technical / Professional Skills / Qualifications Communications Skills Interpersonal Skills Teamwork Basic Computer skills Desirable Traits Possess communication skills (Verbal and written) Relationship building skills.

Adherence to Company procedures Mentally reacting quickly to emergency situations.

Closing date is 17th November

• Please note that only shortlisted candidates will be contacted.

If you do not hear from us within two months of the advertisement date, kindly consider your application unsuccessful