Customer Service Agent: Proactive Support & Orders

Scateck; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic service provider in Krugersdorp is seeking an energetic Customer Service Agent to enhance customer satisfaction and manage transactions. The ideal candidate will possess Grade 12 education, strong communication skills, and prior customer service experience. Proficiency in SAP and Microsoft Office is beneficial. This role requires a proactive approach to effectively manage customer expectations and ensure high levels of service delivery.

Qualifications

• Previous customer service experience is required.
• Ability to manage customer expectations effectively.
• Proficiency in handling customer transactions.

Responsibilities

• Process customer transactions efficiently.
• Manage customer feedback to promote satisfaction.
• Ensure proactive customer service.

Skills

Strong communication skills

Proactive approach

Customer satisfaction management

Education

Grade 12 education

Tools

SAP

Microsoft Office

Job description

A dynamic service provider is seeking a vibrant and energetic Customer Service Agent based in Krugersdorp, Gauteng.

The ideal candidate will be responsible for processing customer transactions, managing feedback, and promoting customer satisfaction.

Key qualifications include a Grade 12 education, strong communication skills, and previous customer service experience.

Proficiency in SAP and Microsoft Office is beneficial.

This role demands a proactive approach and the ability to manage customer expectations effectively.