Customer Service Agent — Order & Support Pro

BCE Foods; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A food service company in Johannesburg is looking for a dynamic Customer Service Agent to manage transactions, feedback, and customer relationships. The ideal candidate is customer-focused with strong communication skills and experience in call centres. Responsibilities include processing customer transactions, managing feedback, and maintaining relationships. A Grade 12 qualification is essential, while a sales qualification is an advantage.

Qualifications

• Previous experience in a customer service department and/or a call centre is an advantage.
• Excellent command of the English language required.
• Energetic, shows initiative, and has ability to work under pressure.

Responsibilities

• Process all customer transactions accurately and timeously.
• Manage all customer feedback regarding Order Status and general inquiries.
• Develop positive relationships with customers.

Skills

Excellent communication skills

Customer focused

Problem solving ability

Team player

Education

Grade 12/Matric equivalent

Qualification in Sales

Tools

SAP

Microsoft Office

Job description

A food service company in Johannesburg is looking for a dynamic Customer Service Agent to manage transactions, feedback, and customer relationships. The ideal candidate is customer-focused with strong communication skills and experience in call centres. Responsibilities include processing customer transactions, managing feedback, and maintaining relationships. A Grade 12 qualification is essential, while a sales qualification is an advantage.