Customer Service Agent – Logistics

First Technology; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A logistics support company in South Africa is seeking a Customer Service Agent to provide efficient and customer-focused support. Responsibilities include managing queries across various platforms, resolving complaints with professionalism, and maintaining adherence to service standards. The ideal candidate should possess strong communication skills and a Matric qualification. Experience in customer service or logistics is advantageous.

Qualifications

• Matric / Grade 12 required.
• Previous customer service or logistics experience beneficial.
• Ability to learn quickly in a fast-paced environment.

Responsibilities

• Manage customer queries via phone, email, and ticketing systems.
• Provide accurate product and service information.
• Resolve customer complaints professionally.

Skills

Excellent verbal and written communication skills

Strong telephone etiquette

Problem-solving capabilities

Ability to work under pressure

Organisational skills

Computer literacy

Interpersonal skills

Education

Matric / Grade 12

Tools

Microsoft Office Suite

ERP systems

Job description

We are looking for a Customer Service Agent – Logistics to provide professional, efficient, and customer‑focused support to ensure client satisfaction, resolve queries, and maintain company service standards in line with operational requirements.

Key Responsibilities

• Manage customer queries via phone, email, and ticketing systems.
• Provide accurate and clear product and service information.
• Resolve customer complaints with professionalism and empathy; escalated complex cases when necessary.
• Maintain accurate, up-to-date records in relevant systems.
• Ensure adherence to company policies, processes, and performance standards, including SLA compliance, response times, and service quality benchmarks.
• Collaborate with internal teams to ensure smooth logistics and service delivery.

Skills & Competencies

• Excellent verbal and written communication skills with active listening ability.
• Strong telephone etiquette and well‑spoken presentation.
• Problem‑solving and conflict resolution capabilities.
• Ability to work effectively under pressure.
• Demonstrates patience, empathy, and professionalism in customer interactions.
• Strong organisational and time‑management skills.
• Computer literacy, with proficiency in ERP systems and Microsoft Office Suite.
• Friendly, approachable, and confident communicator with strong interpersonal skills.

Qualifications & Experience

• Matric / Grade 12 required (tertiary studies advantageous).
• Previous experience in a customer service, call centre, or logistics support environment beneficial.
• Ability to learn and adapt quickly in a fast‑paced environment.