Customer Service Agent - Financial Services - Nutun RX

Trending Talent Solutions; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service provider in Johannesburg is seeking a detail-oriented Customer Care Agent. The role involves responding to member inquiries and providing accurate information while meeting KPIs in a night shift environment. Candidates must have strong communication skills and prior experience in an international call center setting.

Qualifications

• 2+ years of work experience in an international call center campaign.
• Willingness to work night shift.
• Knowledge of function, process, and systems in a Call Center Environment.
• Experience in working with targets and tight deadlines.

Responsibilities

• Respond to incoming member inquiries via phone, chat, or email.
• Provide accurate information and troubleshoot issues.
• Maintain a deep understanding of tools, services, and policies.
• Meet individual and team KPIs.

Skills

Good written and verbal communication

Relationship Management

Proficiency in MS Office

Deadline driven

Problem Solving

Education

Grade 12/Matric

Job description

Job Purpose

NUTUN is seeking a detail‑oriented, empathetic Customer Care Agent to support our members. You will be the first point of contact for inquiries related to accounts, products, and services, providing clear, accurate, and supportive communication to ensure members feel informed and empowered.

NB: Please note that this is a night shift role.

Minimum Requirements (Qualifications and Experience)

• Grade 12/Matric.
• 2+ years of work experience in an international call center campaign.
• Willingness to work night shift.
• Good written and verbal communication (neutral accent).
• Knowledge of the function, process, and systems.
• Knowledge of the function and process in a Call Center Environment.
• Proficiency in MS Office (Advantageous).
• Experience in working with targets and tight deadlines.
• Relationship Management.
• Knowledge of relevant legislative requirements.

Key Responsibilities

• Respond to incoming member inquiries via phone, chat, or email in a timely and professional manner.
• Provide accurate information and troubleshoot issues related to account access, personal information updates, credit report details, and product features.
• Escalate complex issues to the appropriate department or team when necessary, following established protocols.
• Maintain a deep understanding of NUTUN’s tools, services, and policies to ensure up‑to‑date and accurate information is provided.
• Handle sensitive personal and financial information with care and confidentiality.
• Document all interactions clearly in the system for tracking and quality assurance.
• Meet individual and team KPIs (e.g., response time, resolution rate, member satisfaction (CSAT)).
• Actively contribute to a positive team environment and suggest process improvements where applicable.

Behavioral Competencies Required

• Deadline driven.
• Stress Tolerance.
• Accountable.
• Team Player.
• Problem Solving.
• Achieving personal work goals and objectives.
• Cope well with pressure and setback.
• Follow instructions and procedures.

Johannesburg

Published Date: 17 November 2025

Closing Date: 01 December 2025