Customer Service Agent (England)

Believe Resourcing; Umhlanga Rocks; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading BPO company in South Africa is looking for candidates for a call center role. The ideal applicant must be fluent in English, have a high school qualification, and a minimum of 6 months experience in a call center. The job requires working rotational shifts in a 24/7 environment and strong analytical skills. Competitive pay and a dynamic work environment are offered.

Qualifications

• A minimum of 6 months working experience in a call center is required.
• Candidates must have the permission to work in South Africa.
• Must be available to work rotational shifts in a 24/7 environment.

Responsibilities

• Evaluate content in line with content and business policies.
• Work in fast and evolving workflows and adhere to strict deadlines.
• Maintain a high degree of confidentiality.

Skills

Fluent English

Strong analytical skills

Attention to detail

Computer literacy

Education

High school qualification

Job description

Our Client :

They engineer experiences on behalf of some of the world’s most progressive brands. As a company, they have been working towards that goal since its founding in 2000. Through evolution and acquisition, today they are a 40 000 people-strong global leader in business process outsourcing (BPO).

They continue to specialize in customer experience, but their capabilities extend across voice, social, and digital channels. With a mission to “push the limits of customer experience and business process optimization,” people are empowered and encouraged to push the boundaries. They aim to be the best at engineering the customer experience by investing in their people and the environment in which they work and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions that meet the challenges of an omnichannel world.

What employees say about working at our client :

“Fun, yet stressful working environment”

“Pays good and offers stability”

“Fun place to work”

“Fun workplace and healthy working environment”

Requirements :

• English fluent
• High school qualification
• Permission to work in South Africa
• 6 months minimum working experience in a call center
• Availability to work rotational shifts in a 24 / 7 environment
• Ability to evaluate content in line with content and business policies
• Demonstrable computer literacy, MS Office skills, understanding of relevant software, and advanced internet functions
• Strong analytical and research skills with attention to detail
• Ability to work in fast and evolving workflows
• Adhere to strict deadlines
• Ability to maintain a high degree of confidentiality