Customer Service Agent Boomerang

Boomerang BPO; Cape Town; Hybrid; ZAR 50 000 - 200 000; Full time

Job summary

A leading BPO service provider in Cape Town is seeking an entry-level candidate for a full-time role requiring customer service excellence in an airline context. The ideal candidate should have at least 6 months of industry experience, proficiency in GDS systems, and the ability to work flexible, rotational shifts. This fast-paced position entails responding to customer inquiries across various channels.

Benefits

Flexi shifts

Qualifications

• Minimum 6 months of experience in the airline industry.
• GDS experience is mandatory.
• Airline and ticketing experience is mandatory.
• Must possess criminal clearance.
• Must be a South African citizen.

Responsibilities

• Responding to emails, chats, and telephonic inquiries during shifts.
• Providing customer service excellence.

Skills

English Language Proficiency

Customer Service skills

Ability to work rotational shifts

Independent thinking

Multi-tasking

Tools

Galileo or similar system

Job description

Job Description

MORE ABOUT THE ROLE

Our client is a leader in the airline industry providing customer/contact centre service excellence across the globe. This role will require your exceptional English Language Proficiency and Customer Service skills within an Omni-channel environment. Join our "one of kind" award winning company - submit your CV now!

Requirements

• Minimum 6 months+ experience in the Industry
• GDS Experience Mandatory
• Airline & Ticketing experience Mandatory
• Familiar with Galileo or similar system
• Fare rules including updates/voiding, etc
• Must have extensive knowledge of the industry and deal with multiple codes and fares
• Criminal Clearance
• SA Citizen
• Ability to work rotational shifts - Monday to Sunday (24/7)

The role requires your reliability, flexibility, professionalism, great verbal & written English communication skills and a friendly "can do" attitude.

The successful candidates will be able to cope with multi-tasking in a fast paced, demanding environment, responding to emails, chats and telephonic enquiries during their shift. The successful candidate will be proactive, an independent thinker, people centric, possess the ability to do research, offer alternatives and solutions and be prepared to go the extra mile and delight the customer.

Benefits

This role gives you the freedom of Flexi shifts operating within a 24 x 7 working environment. You will be required to work day, evening and night shifts Monday to Sunday.

• Boomerang S.A. reserves the right to withdraw any vacancies which are no longer available or erroneously advertised.

Boomerang Marketing Solutions (Pty) Ltd is a dynamic company who champions diversity, equity and non-discrimination in the work-place.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Outsourcing and Offshoring Consulting