Customer Service Agent Boomerang

Boomerang Marketing; Cape Town; Hybrid; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service firm in Cape Town is seeking candidates for a role that requires exceptional English language proficiency and customer service skills. This position involves handling inquiries in a fast-paced environment and offers flexible shifts, including days, evenings, and nights. Ideal candidates will have airline industry experience and GDS knowledge, particularly with Galileo. Join our dynamic team and elevate your career in an award-winning company.

Qualifications

• Minimum 6 months+ experience in the airline industry.
• GDS experience is mandatory.
• Airline & Ticketing experience is mandatory.
• Ability to work rotational shifts - Monday to Sunday (24/7).
• Must have extensive knowledge of the industry.

Responsibilities

• Handle customer inquiries via email, chat, and telephone.
• Multi-task in a fast-paced environment.
• Proactive and solutions-oriented approach to customer service.

Skills

Customer Service

English Language Proficiency

Flexibility

Reliability

Tools

Galileo

Job description

Cape Town, South Africa | Posted on 12 / 19 /

Our client is a leader in the airline industry providing customer / contact centre service excellence across the globe.

This role will require your exceptional English Language Proficiency and Customer Service skills an Omni-channel environment.

Join our "one of kind" award winning company - submit your CV now!

Qualifications

Minimum 6 months+ experience in the Industry

GDS Experience Mandatory

Airline & Ticketing experience Mandatory

Familiar with Galileo or similar system

Must have extensive knowledge of the industry and deal with multiple codes and fares

Criminal Clearance

Ability to work rotational shifts - Monday to Sunday (24 / 7)

The role requires your reliability, flexibility, professionalism, great verbal & written English communication skills and a friendly "can do" attitude.

The successful candidates will be able to cope with multi-tasking in a fast paced, demanding environment, responding to emails, chats and telephonic enquiries during their shift.

The successful candidate will be proactive, an independent thinker, people centric, possess the ability to do research, offer alternatives and solutions and be prepared to go the extra mile and delight the customer.

This role gives you the freedom of Flexi shifts operating within a 24 x 7 working environment.

You will be required to work day, evening and night shifts Monday to Sunday.

• Boomerang S.A. reserves the right to withdraw any vacancies which are no longer available or erroneously advertised.

Boomerang Marketing Solutions (Pty) Ltd is a dynamic company who champions diversity, equity and non-discrimination in the work-place.