Customer Service Agent

TLC Worldwide; Johannesburg; On-site; ZAR 180 000 - 240 000; Full time

Job summary

A leading customer engagement agency in Johannesburg is hiring a Customer Service Agent. The role involves being the first contact for customers, managing bookings, and collaborating with teams ensuring smooth operations. The ideal candidate should have excellent communication skills, be detail-oriented, and thrive in a fast-paced environment. They celebrate diversity and believe in providing equal opportunities for all applicants.

Benefits

Dynamic and collaborative team

Weekly webinars for development

Annual wellness week

Seasonal social events

Volunteering opportunities

Support for women in leadership

Awards ceremony

Shareholder scheme

Qualifications

• Previous experience in a call centre or sales-led environment.
• Able to thrive in a fast-paced environment.

Responsibilities

• Be the first point of contact for customers answering queries promptly.
• Understand campaign mechanics and guide customers.
• Manage bookings and keep customers informed.
• Collaborate with internal teams for smooth campaign operations.
• Maintain records and ensure compliance with Data Protection Regulations.

Skills

Excellent communication and interpersonal skills

Organised and detail-oriented

Proactive problem-solver

Multitasking abilities

Comfortable with change

Job description

WE ARE HIRING A CUSTOMER SERVICE AGENT

Ever opened a new bank account and got a weekend away Spent on fashion and received a personal styling session Picked up groceries and walked away with cinema tickets

If so you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC we help the worlds biggest brands drive customer acquisition loyalty and engagement with emotionally engaging experience-led rewards. From global banks to high street retailers our programs are designed shift behaviour boost ROI and build genuine brand love at the fraction of the cost of discounting and cash offers. Backed by COSMOS our all-in-one program platform we deliver personalised campaigns at scale with live data smart insights and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight a global network of 100000 rewards and a unique ability to drive measurable ROI for brands.

We’re 400 people strong across 15 global hubs. A collective of marketers creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking empower growth and champion the kind of culture that helps people thrive.

Here are a few things that we’ve got to offer :

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events tasty lunches & more
• TLC Gives Back - volunteering opportunities including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• Frankies - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owners Club - Everyone that is part of the TLC experience contributes to our success which is why we all own a piece of TLC as part of our share holder scheme

What you’ll be doing :

• Be the first point of contact for customers answering queries promptly and professionally.
• Understand campaign mechanics and guide customers with confidence.
• Manage bookings liaise with suppliers and keep customers informed every step of the way.
• Collaborate with internal teams to ensure campaigns run smoothly.
• Maintain accurate records and ensure compliance with Data Protection Regulations.

Who we’re looking for :

• Excellent communication and interpersonal skills.
• Organised detail-oriented and able to multitask.
• Previous experience in a call centre or sales-led environment.
• A proactive problem-solver with a positive attitude.
• Comfortable with change and ready to thrive in a fast-paced environment.

Being a people-led business we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a world within the world that is free from prejudice bias and inequity.

A world where diversity is valued and celebrated and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you’re excited by everything we’ve told you then it's time to apply!

Key Skills

Corporate,Lighting,Marketing & Advertising,Back Office

Employment Type : Full Time

Experience : years

Vacancy : 1