Customer Service Agent

Wns Global Services; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading global service provider in South Africa is seeking a Customer Service Agent to provide exceptional service in Airline contact centers. Candidates should have at least 1 year of call center experience and strong English communication skills. This role involves working graveyard shifts, including weekends and public holidays. Join a company that values career development and employee engagement.

Qualifications

• 1 year call center experience required.
• Strong verbal and written English communication skills essential.
• Ability to work in a structured environment.

Responsibilities

• Process phone transactions in Airline contact centers.
• Provide customer service through issue resolution.
• Meet and exceed client proposed metrics.

Skills

Call center experience

Computer literate

Strong English communication skills

Attention to detail

Patience

Empathy

Positive attitude

Adaptable

Ability to work under pressure

Organised

Education

Matric / Grade 12 qualification

Job description

Company Description

WNS (Holdings) Limited (NYSE : WNS) is a global Business Process Management (BPM) leader.

WNS offers business value to + global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.

WNS South Africa

WNS South Africa has been in operation since

• and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa.

We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing people. Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.

Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Key Responsibility Areas

• The CSA process phone transactions in Airline contact centers.
• To provide customer service through issue resolution, request process and provide excellent customer service to general and premium customers.
• Meet and Exceed client proposed metrics and promote core values of WNS and in all aspects of work. Previous travel experince would be an advantage Must be prepared to work Graveyard shits including weekends and public holidays.

Qualifications

• Matric / Grade 12 qualification. Experience, Knowledge, Skills and Attributes Required :
• 1 year call center experience
• Computer literate
• Strong verbal and written English communication skills
• Behavioural Traits Required :
• Attention to detail
• Patience
• Empathy
• Positive attitude
• Adaptable
• Ability to work under pressure and multi task
• Ability to work in a structured environment
• Organised

Additional Information

Graveyard shift - 12AM - 9AM - Monday to Sunday