Customer Service Agent

Fidelity Services Group; Cape Town; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A financial services provider in Cape Town is seeking a Customer Service Agent to deliver professional support and assistance to clients. Responsibilities include advising clients on products, resolving queries promptly, and ensuring compliance with legal requirements. Ideal candidates have Grade 12 and customer service experience, with a strong emphasis on teamwork and communication skills. This is a full-time position offering growth within the organization.

Qualifications

• Customer service / call centre experience.
• Experience in credit lending environment would be an advantage.

Responsibilities

• Giving advice to prospective customers of various products.
• Addressing and resolving client queries promptly.
• Ensuring applications are processed timeously.
• Liaise with branch contact persons for loan issuing.
• Ensuring compliance with the National Credit Act and other laws.
• Providing customer service to finance clients.

Skills

Excellent interpersonal & teamwork skills

Excellent time management skills

Excellent communication and listening skills

Ability to work in a fast paced environment

Strong organisational and planning skills

Self-Motivated

Exercise Initiative

Customer service orientated

Telephone Etiquette

Bilingual

Education

Grade 12 or National Certificate in Customer Service

Job description

Overall Purpose of the Job

Taking care of the customers needs by providing and delivering professional helpful high quality service and assistance before during and after the customers requirements are met.

Responsibilities

• Giving advice to prospective customers of the various Umsuka products on offer.
• Addressing and resolving client queries promptly and satisfactorily.
• Ensuring that applications are processed timeously.
• Ensuring that contracts are cleared and submitted in time for payments.
• Liaise with respective Fidelity branch contact persons for efficient issuing of loans to clients.
• Ensuring strict adherence to the requirements of the National Credit Act as well as the Consumer Protection Act and any other compliance related laws are maintained at all times.
• Assisting with market related issues for the company.
• Provide general customer service and assistance to Umsuka Wemali finance clients.

Experience and qualifications

• Grade 12 or National Certificate in Customer Service or Equivalent.
• Customer service / call centre experience.
• Experience in credit lending environment would be an advantage.

SKILLS & OTHER ATTRIBUTES

• Excellent interpersonal & teamwork skills.
• Excellent time management skills and ability to multi-task and prioritise work.
• Excellent communication and listening skills essential.
• Ability to work in a fast paced and high stress environment.
• Strong organisational and planning skills.
• Self‑Motivated.
• Exercise Initiative.
• Adaptability.
• Customer service orientated.
• Telephone Etiquette.
• Bilingual.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful.

Employment Type: Full‑Time

Vacancy: 1