Customer Service Advocate: Loans & Compliance

Fidelity Services Group; Cape Town; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A financial services provider in Cape Town is seeking a Customer Service Agent to deliver professional support and assistance to clients. Responsibilities include advising clients on products, resolving queries promptly, and ensuring compliance with legal requirements. Ideal candidates have Grade 12 and customer service experience, with a strong emphasis on teamwork and communication skills. This is a full-time position offering growth within the organization.

Qualifications

• Customer service / call centre experience.
• Experience in credit lending environment would be an advantage.

Responsibilities

• Giving advice to prospective customers of various products.
• Addressing and resolving client queries promptly.
• Ensuring applications are processed timeously.
• Liaise with branch contact persons for loan issuing.
• Ensuring compliance with the National Credit Act and other laws.
• Providing customer service to finance clients.

Skills

Excellent interpersonal & teamwork skills

Excellent time management skills

Excellent communication and listening skills

Ability to work in a fast paced environment

Strong organisational and planning skills

Self-Motivated

Exercise Initiative

Customer service orientated

Telephone Etiquette

Bilingual

Education

Grade 12 or National Certificate in Customer Service

Job description

A financial services provider in Cape Town is seeking a Customer Service Agent to deliver professional support and assistance to clients. Responsibilities include advising clients on products, resolving queries promptly, and ensuring compliance with legal requirements. Ideal candidates have Grade 12 and customer service experience, with a strong emphasis on teamwork and communication skills. This is a full-time position offering growth within the organization.