Customer Service Advisors - USA (Talent Pool)

CXP are now part of the Huntswood Group; Wes-Kaap; Hybrid; ZAR 50 000 - 200 000; Full time

Job summary

A global customer service provider in South Africa is hiring Seasonal Customer Service Advisors to support clients in financial services during high-demand periods. This night shift role is ideal for students or those looking for flexible hours. Candidates should have a Matric or equivalent, excellent communication skills, and a minimum of six months of relevant experience.

Benefits

Night shift hours (great for flexible lifestyle)

Competitive basic + incentives

Qualifications

• Minimum of six months of call centre experience or related experience in financial services.
• Clear Credit and Criminal record required.
• Computer literate.
• Experience in a multichannel environment (Phone/Chat/Emails).

Responsibilities

• Respond to all communications maintaining high service quality.
• Proactively identify issues and use problem-solving techniques.
• Take escalated calls and complaints as required.
• Build rapport with customers.

Skills

Customer Service experience

Excellent communication (Written and Verbal)

Ability to deal/ interact with different customers

Ability to analyse and troubleshoot issues

Product Knowledge

Education

Matric or NQF Level 4 equivalent

Job description

Overview

We’re Hiring: Seasonal Customer Service Advisors

We’re looking for Customer Service Advisors with Webchat and Voice experience to join our global team.

Are you a confident communicator and passionate about helping people? Do you thrive in a fast-paced, client-focused environment? If YES, then we’re looking for you to join our global team as a Customer Service Advisor — supporting clients within a financial services space during a high-demand period.

This is a nightshift opportunity, perfect if you’re a student with evening availability, between jobs, or just prefer working after dark without any long-term commitments, this is an opportunity to build your skills, earn an income, and make a real impact.

What’s in it for you

• Night shift hours (great for flexible lifestyle)
• Competitive basic + incentives

Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.
• Responding to customers

Job Requirements

• Matric or NQF Level 4 equivalent.
• Clear Credit and Criminal record.
• Computer literate.
• Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support.
• Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails)
• Basic understanding and knowledge of the US market is essential.

Required Skills

• Customer Service experience
• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.
• Ability to analyse and troubleshoot issues and provide sound resolution.
• Ability to demonstrate writing skills as it relates to capturing case notes
• Product Knowledge
• Adaptive Approach
• Able to navigate through systems
• Ability to probe effectively

Core Behaviors

Huntswood a ResultCX company employees have:

A Winning Mindset

• Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.
• Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.

Servant Leadership

• Enable and Empower all Employees – Our employees are the heart of our success
• Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.

Deliver WOW!

• Own It – Take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service – Create “WOW” moments for your customers every time.

*Subject to HW incentive & remuneration policies, speak to your recruiter for more information