Customer Service Advisors - USA (Talent Pool)

CXP are now part of the Huntswood Group; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global customer service provider is seeking Seasonal Customer Service Advisors to support clients in the financial services sector. This night shift role is perfect for those who thrive in a client-focused environment and seek flexible working hours. Applicants should have call center experience and strong communication skills to handle high volumes of interactions with clients.

Benefits

Night shift hours

Competitive basic + incentives

Qualifications

• Clear Credit and Criminal record.
• Computer literate.
• Minimum of six months of experience in a call centre or related customer service role.
• Demonstrated capability in a multichannel environment (Phone/Chat/Emails).
• Basic understanding of the US market is essential.

Responsibilities

• Provide responses to all customer inquiries while maintaining high service quality.
• Proactively identify issues before they arise using effective problem-solving techniques.
• Progress to taking escalated calls and complaints as needed.
• Work with various parts of the business to resolve issues.
• Build rapport with customers and respond effectively.

Skills

Customer Service experience

Excellent communication (Written and Verbal)

Ability to deal/ interact with different customers

Ability to analyse and troubleshoot issues

Ability to demonstrate writing skills

Product Knowledge

Adaptive Approach

Able to navigate through systems

Ability to probe effectively

Education

Matric or NQF Level 4 equivalent

Job description

Overview

We’re Hiring: Seasonal Customer Service Advisors

We’re looking for Customer Service Advisors with Webchat and Voice experience to join our global team. Are you a confident communicator and passionate about helping people? Do you thrive in a fast-paced, client-focused environment? If YES, then we’re looking for you to join our global team as a Customer Service Advisor — supporting clients within a financial services space during a high-demand period.

This is a nightshift opportunity, perfect if you’re a student with evening availability, between jobs, or just prefer working after dark without any long-term commitments. This is an opportunity to build your skills, earn an income, and make a real impact.

What’s In It For You

• Night shift hours (great for flexible lifestyle)
• Competitive basic + incentives

Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Work with various parts of the business to resolve issues.
• Connect and build rapport with the customer.
• Responding to customers

Job Requirements

• Matric or NQF Level 4 equivalent.
• Clear Credit and Criminal record.
• Computer literate.
• Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support.
• Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails)
• Basic understanding and knowledge of the US market is essential.

Required Skills

• Customer Service experience
• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.
• Ability to analyse and troubleshoot issues and provide sound resolution.
• Ability to demonstrate writing skills as it relates to capturing case notes
• Product Knowledge
• Adaptive Approach
• Able to navigate through systems
• Ability to probe effectively

Core Behaviors

Huntswood a ResultCX company employees have:

A Winning Mindset

• Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.
• Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.

Servant Leadership

• Enable and Empower all Employees – Our employees are the heart of our success
• Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.

Deliver WOW!

• Own It – Take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service – Create “WOW” moments for your customers every time.
• Subject to HW incentive & remuneration policies, speak to your recruiter for more information.

Apply