Customer Service Advisor (USA)

CXP are now part of the Huntswood Group; Umhlanga Rocks; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer support service provider in South Africa is looking for a Customer Support Agent to assist a financial services client. You'll be providing exceptional customer service through various channels such as voice, chat, SMS, and email. Candidates should have a National Senior Certificate, strong communication skills, and 1-2 years experience in financial services. The role focuses on account activations and resolving customer queries effectively.

Benefits

Medical Insurance

Group Life Cover

Attendance Bonus - Up to R1750

KPI Bonus

Free Breakfast Monday

Qualifications

• 1-2 years’ experience in financial services (Local or International).
• Clear credit and criminal record required.
• Customer service or call center experience in financial services.

Responsibilities

• Assist with account activations and provide updates on application statuses.
• Address collection-related inquiries efficiently.
• Deliver clear effective support to resolve customer queries.

Skills

Strong communication

Empathy

Emotional intelligence (EQ)

Typing proficiency

Basic arithmetic skills

Education

National Senior Certificate (Grade 12)

Job description

Job Description

Job Overview

An exciting opportunity to support a financial services client of Huntswood. Their goal is to provide each customer with the highest level of customer support, including providing clearly and concisely outlined fees and charges, and payment requirements. You’ll interact with customers across multiple channels — voice, chat, SMS, and email.

Job Responsibilities

Your key responsibilities will include assisting with account activations, providing updates on credit card application statuses, and addressing collection-related inquiries. The focus of this role is to deliver clear, effective support and resolve customer queries efficiently.

Job Requirements

• National Senior Certificate (Grade 12)
• Clear Credit and Criminal record
• 1- 2 years’ experience in financial services (Local or International)
• Customer service or call center experience in financial services.
• Typing proficiency and ability to navigate multiple computer systems.
• Basic arithmetic skills for handling account-related transactions.

Required Skills

• Assisting customers with their credit card queries, activating the account, providing update on status of application or collections of monies on current account.
• Strong communication, empathy, and emotional intelligence (EQ).
• Experience in handling customer enquiries via voice, chat, SMS, and email.
• Deliver script verbatim to every eligible caller, without deviation
• Maintain a confident, friendly, and professional tone throughout each call
• Ability to learn new processes, adapt quickly, and meet performance targets
• Stay focused and organized while handling a high volume of repetitive, structured calls
• Providing world class customer service to international clients.

Core Behaviour

Huntswood’s employees are described as dependable, driven and collaborative.

The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

Company Benefits

• Medical Insurance
• Group Life Cover
• Attendance Bonus - Up to R1750
• KPI Bonus
• Free Breakfast Monday

It's not just about what we do, but the way we do it. And it's our values that make us special.