Customer Service Advisor (USA)

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A financial services support firm in KwaZulu-Natal seeks customer support representatives to assist with account activations and credit card application queries. Candidates should have a National Senior Certificate and experience in financial services and customer support. This role involves multi-channel customer interaction, requiring strong communication and emotional intelligence. The company offers benefits including medical insurance and attendance bonuses.

Benefits

Medical Insurance

Group Life Cover

Attendance Bonus - Up to R1750

KPI Bonus

Free Breakfast Monday

Qualifications

• 1-2 years’ experience in financial services (Local or International).
• Customer service or call center experience in financial services.

Responsibilities

• Assist with account activations and updates on credit card application statuses.
• Address collection-related inquiries and resolve customer queries efficiently.
• Deliver clear, effective support to customers across multiple channels.

Skills

Strong communication

Empathy

Emotional intelligence (EQ)

Typing proficiency

Basic arithmetic skills

Education

National Senior Certificate (Grade 12)

Job description

Job Overview

An exciting opportunity to support a financial services client of Huntswood. Their goal is to provide each customer with the highest level of customer support, including providing clearly and concisely outlined fees and charges, and payment requirements. You’ll interact with customers across multiple channels — voice, chat, SMS, and email.

Job Responsibilities

Your key responsibilities will include assisting with account activations, providing updates on credit card application statuses, and addressing collection-related inquiries. The focus of this role is to deliver clear, effective support and resolve customer queries efficiently.

Job Requirements

• National Senior Certificate (Grade 12)
• Clear Credit and Criminal record
• 1- 2 years’ experience in financial services (Local or International)
• Customer service or call center experience in financial services.
• Typing proficiency and ability to navigate multiple computer systems.
• Basic arithmetic skills for handling account-related transactions.

Required Skills

• Assisting customers with their credit card queries, activating the account, providing update on status of application or collections of monies on current account.
• Strong communication, empathy, and emotional intelligence (EQ).
• Experience in handling customer enquiries via voice, chat, SMS, and email.
• Deliver script verbatim to every eligible caller, without deviation
• Maintain a confident, friendly, and professional tone throughout each call
• Ability to learn new processes, adapt quickly, and meet performance targets
• Stay focused and organized while handling a high volume of repetitive, structured calls
• Providing world class customer service to international clients.

Core Behaviour

Huntswood’s employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

Company Benefits:

• Medical Insurance
• Group Life Cover
• Attendance Bonus - Up to R1750
• KPI Bonus
• Free Breakfast Monday

It's not just about what we do, but the way we do it. And it's our values that make us special.