Customer Service Advisor

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global customer service provider is seeking Customer Service Advisers in KwaZulu-Natal. Candidates should possess strong communication skills and at least one year of experience in customer service and sales. Key responsibilities include responding to inquiries via calls, chats, and emails, helping to resolve issues proactively, and maintaining high service quality. Applicants must have a clear criminal record and be computer literate. This is an excellent opportunity to join a dynamic team committed to customer satisfaction.

Qualifications

• Minimum 1 year experience in a customer service and sales role.
• Clear credit and criminal record required.
• Computer literacy is essential.

Responsibilities

• Provide responses to customers via calls, chats, and emails.
• Identify and solve customer issues proactively.
• Handle escalated complaints in accordance with procedures.
• Build rapport with customers to enhance satisfaction.

Skills

Customer Service experience

Sales experience

Excellent communication

Ability to deal with different customers

Product Knowledge

Adaptive Approach

Education

Matric or NQF Level 4

Job description

Job Overview

Huntswood is looking for Customer Service Advisers to join our global team.
Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!

Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.

Job Requirements

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum 1 year experience in a Gas & Electricity campaign
• Minimum of 1 year experience in customer service and sales
• Basic understanding and knowledge of the UK Energy market is beneficial.

Required Skills

• Customer Service and Sales experience
• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.
• Product Knowledge
• Adaptive Approach

CoreBehavior

Huntswood’s employees are described as dependable, driven and collaborative.
The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."