Customer Service Advisor- English Speaking

Collinson; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global customer service provider in Cape Town is seeking candidates for inbound call handling roles. The ideal applicant will have strong English communication skills and demonstrate a customer service orientation. Responsibilities include managing customer inquiries and maintaining correspondence. Rotational shifts required, including weekends and public holidays.

Qualifications

• Ability and willingness to work weekends and shifts as required.
• Proven customer service orientation and problem-solving ability in previous roles.
• Must have applied foreign language in a corporate environment.

Responsibilities

• Taking inbound calls and handling objections professionally.
• Adhering to targets and quality standards.
• Maintaining correspondence with clients.

Skills

Fluent in English

Telephonic communication skills

Problem-solving ability

Multitasking ability

Job description

Collinson

the Collinson, that proudly employ over 1,100 talented individuals in over 20 locations world-wide and we are dedicated to helping our clients acquire, retain and optimize the value of their customer relationships. Some of our products and services include Priority Pass, the world’s largest independent airport VIP lounge access program with +/-1300 lounges globally and Columbus Insurance, a leading travel insurance specialist.

The Role

Taking inbound calls in a professional manner; handling and overcoming objections in a professional and effective manner; adhering to targets; taking inbound calls from an international customer base; handling both internal and external email correspondence to and from clients in line with quality standards; working towards resolution time periods, quality standards and targets

Experience, skills and knowledge required

Must haves

• Fluent in speaking, writing and reading English
• Dealing with clients telephonically – above average telephonic communication skills
• Ability and willingness to work weekends and shifts as and when required
• Proven exposure to flexibility and easily adaptable to pressurized environments and change
• Proven customer service orientation and problem-solving ability in previous roles/career
• Must have applied foreign language in a corporate environment
• Ability to multitask

Nice to haves

• Experience with working to targets
• Familiarity with call centre culture/environment
• Exposure to travel, either work related or extensive personal travel

Days of work

24/7 Rotational Shifts (05:00–14:00; 08:00–17:00; 10:00–19:00; 12:00 – 21:00; 14:00–23:00; 15:00–00:00; 17:00–02:00; 19:00-04:00; 20:00-05:00)

NB – Hours affected by DST.

Hours of work: 24/7 dept.

Special arrangements: Working SA Public holidays