Customer Service Advisor- Durban

Concentrix; Durban; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A dynamic customer service company in Durban is seeking a Customer Service Advisor. Candidates should have at least 24 months of customer service experience and a passion for assisting others. Responsibilities include helping customers with account issues, updating information, and guiding them through payment processes. The role offers a basic salary of R 8700 plus allowances and various benefits.

Benefits

Health insurance for employee + 2 dependents

Provident fund

Subsidized transport

Qualifications

• Minimum of 24 months of customer service experience within a contact Centre.
• Ability to understand a customer’s query.
• Ability to type a minimum of 26 wpm with 80% accuracy.

Responsibilities

• Assist customers with activating new cards and setting or resetting PINs.
• Accurately update customer personal and account information.
• Guide customers through the process of disputing unauthorized charges.

Skills

English Proficiency

Customer Service Skills

Attention to Detail

Computer Literacy

Education

Matric

Job description

Job title : Customer Service Advisor- Durban

Job Location : KwaZulu-Natal, Durban

Deadline : November 08, 2025

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Job Description

Experience the power of a game-changing career

Are you a people-oriented individual with a passion for assisting others? We are seeking a Customer Service Representative to join our dynamic team of game changers in our sunny Durban office!

Concentrix is a great match if you have :

Experience

• Must have a minimum of 24 months of customer service experience within a contact Centre ( 12 months within an international campaign)
• Banking / Insurance industry experience (Advantageous)

Qualifications

Essential

• Matric
• Clear criminal and credit record
• English Proficiency, both written and spoken
• Understanding of the Call Centre industry
• Ability to understand a customer’s query
• Computer literacy – ability to speedily navigate multiple systems effectively
• Ability to type a minimum of 26 wpm with 80% accuracy
• Passion for providing excellent Customer Service
• Attention to Detail
• Availability to work shifts in a 24 / 7 environment

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle :

• Basic Salary : R 8700+ R1000 Campaign allowance
• Medical aid for Employee or Medical insurance for Employee + 2 Dependents
• Providentfund
• Subsidized transport

What you will do in this role :

• Assist customers with activating new cards, requesting replacements, and setting or resetting PINs
• Accurately update customer personal and account information in systems
• Guide customers through the process of disputing unauthorised or incorrect charges
• Help customers identify and report suspicious or fraudulent activity on their accounts
• Provide assistance with making payments, setting up Autopay, and initiating balance transfers
• Assist customers with login, access, and password issues related to online and mobile banking platforms
• Help customers review recent transactions, verify account balances, and clarify charges
• Process account closure requests in a professional and secure manner
• Assist customers with inquiries related to credit limits and declined transactions
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