Customer Service Advisor

Pepkor Lifestyle; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A retail company in South Africa is seeking a hard-working and energetic Customer Service Advisor. You will engage with customers to process transactions and support administration in a fast-paced environment. Ideal candidates have strong customer service skills and attention to detail, along with matric certification and experience in financial roles. Join us and make a difference in our team!

Qualifications

• Ability to work with money.
• Practical experience in a financial and administration role.
• Fraud detection expertise.

Responsibilities

• Deal with customers in a customer-centric manner.
• Achieve individual targets.
• Process transactions and cash ups.
• Maintain effective self-management and teamwork.
• Ensure up-to-date product knowledge.

Skills

Customer centricity

Interpersonal skills

Attention to detail

Numeracy skills

Communication skills

Team work

Education

Matric

Tools

SAP

MS Office (Word, Excel)

Job description

Overview

Introduction: We are looking for a hard-working and energetic Customer Service Advisors to join our fast-paced retail environment, where every day is unique and interesting. The ideal candidate must possess excellent customer service skills, a high level of accuracy and act with honesty and integrity.

Description: The professional interaction of all customers to ensure the accurate processing of all transactions and administration to meet set targets in both segments of tech and furniture retail.

Responsibilities

• Deal with customers in a customer centric manner
• Achieve individual targets
• Administration
• Processing transactions and cash ups
• Effective self-management and teamwork
• Security and safety
• Reception / Switchboard
• Ensure up to date product knowledge
• Receiving and dispatching of stock
• Merchandising, housekeeping and store presentation

Minimum requirements

• Matric
• Numeracy skills
• Ability to work with money
• Computer literacy
• Attention to detail
• Interpersonal skills
• Written and communication skills
• Team work
• Telephone etiquette
• Target driven
• Customer centricity
• Practical experience in a financial and administration role
• SAP experience advantageous
• MS Office (Word, Excel)
• Cellular and Retail experience
• Knowledge of relevant Company policies, practices, processes and systems
• Conscientious
• Integrity
• Customer centric
• Fraud detection
• Target driven

Ready to embark on a rewarding career journey? Join Pepkor Lifestyle and make a difference!