Customer Service Advisor

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service provider in KwaZulu-Natal is seeking a Customer Service Adviser to join their team. Candidates should have a minimum of 1 year experience in customer service and sales, with strong communication skills. The ideal applicant will demonstrate problem-solving abilities and a proactive approach in a high-volume call environment. Knowledge of the UK Energy market is advantageous, and a clear credit and criminal record are required.

Qualifications

• Clear Credit and Criminal record.
• Computer literate.
• Minimum 1 year experience in a Gas & Electricity campaign.
• Minimum of 1 year experience in customer service and sales.
• Basic understanding and knowledge of the UK Energy market is beneficial.

Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attending to high volumes of calls/chats/emails.
• Proactively identify issues and problems before they arise and use effective problem-solving techniques.
• Take escalated calls and complaints in line with procedures.
• Work with various parts of the business to resolve issues.
• Connect and build rapport with the customer.

Skills

Customer Service and Sales experience

Excellent communication (Written and Verbal)

Ability to deal/ interact with different customers

Product Knowledge

Adaptive Approach

Education

Matric or NQF Level 4 equivalent

Job description

Job Overview

Huntswood is looking for Customer Service Advisers to join our global team. Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!

Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.

Job Requirements

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum 1 year experience in a Gas & Electricity campaign
• Minimum of 1 year experience in customer service and sales
• Basic understanding and knowledge of the UK Energy market is beneficial.

Required Skills

• Customer Service and Sales experience
• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.
• Product Knowledge
• Adaptive Approach

Core Behavior

Huntswood’s employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."