Customer Service Advisor

Abc Worldwide; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service provider in Cape Town is seeking skilled customer service professionals for an inbound call center role. The responsibilities include handling healthcare insurance inquiries and providing empathetic customer service. Candidates must have a Grade 12 qualification and a minimum of 12 months call center experience. This position offers flexible working hours and requires residency within a 35km radius of Foreshore, Cape Town.

Qualifications

• South African Citizen.
• Minimum 12 months of call center experience.
• Neutral English accent required.

Responsibilities

• Respond to inbound customer inquiries regarding healthcare insurance.
• Provide professional and empathetic customer service.
• Maintain accurate records of interactions and resolutions.

Skills

Strong communication skills

Customer service orientation

Computer literacy

Education

Grade 12 qualification

Tools

MS Office

Social Media

Online Navigation

Job description

Overview

We are looking for skilled customer service professionals to join our team in an inbound call center environment. The role involves handling healthcare insurance inquiries, assisting customers with queries, and providing quality service.

DOJ: 30 June 2025

Location

Location: Foreshore, Cape Town

Key Responsibilities

• Respond to inbound customer inquiries regarding healthcare insurance
• Provide professional and empathetic customer service
• Navigate multiple systems to resolve queries efficiently
• Maintain accurate records of interactions and resolutions
• Ensure compliance with company processes and industry regulations

Requirements

• South African Citizen
• Grade 12 qualification
• Minimum 12 months of call center experience
• Neutral English accent
• Strong communication skills, both spoken and written
• Computer literacy (MS Office, Social Media, Online Navigation)
• Soft skills and telecommunications experience (advantageous)
• Ability to demonstrate empathy in customer interactions
• Must reside within a 35km radius of Foreshore, Cape Town

Working Hours

• Monday to Sunday (3 PM – 3 AM) – subject to change based on requirements
• Five working days per week with two days off
• Contact center operates 365 days a year.