Customer Service Advisor

Sigma Connected Group; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A customer service company in Cape Town is seeking dedicated Customer Service Advisors to assist with banking-related inquiries. The role involves providing support on account balances and transactions while ensuring excellent service. Successful candidates will have at least 1 year of banking experience and a passion for helping customers. Join a diverse workplace and develop your career with unique benefits.

Benefits

Career development opportunities

Medical Insurance

Transportation benefits

Employee Assistance Program

Incentives and awards

Qualifications

• Minimum passed Grade 12 is required.
• At least 1 year of experience in financial or banking sectors.
• Experience in the BPO sector is advantageous.
• Clear criminal and credit record is necessary.
• Must be computer literate.

Responsibilities

• Assist customers with banking-related inquiries.
• Support with account balance, transactions, and fees.
• Help customers understand app use and direct debits.
• Deliver excellent service and track targets.

Skills

Customer service dedication

Excellent listening skills

Communication skills

Empathy skills

Ability to adapt to change

Education

Grade 12

Job description

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Who are the Sigma Family?

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That’s why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

• Career development and opportunities to apply for internal promotions following your probationary period.
• Monthly, Quarterly and Annual awards with marvelous prizes.
• Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
• Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
• Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.
• Transportation Benefits - Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.
• Join communities and collaborate with your colleagues on our internal Social Media platform.
• The opportunity to be a part of an equal, diverse, and inclusive workplace - all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like

You will be based at offices located in the Southern Suburbs of Cape Town, supporting a customer service campaign that handles both inbound and outbound queries. This role involves assisting customers with a variety of banking-related enquiries, including account balances, transactions, and fees. You will help customers make the most of features such as cashback on direct debits, earning interest, and using their Visa debit cards. In addition, you will provide support for issues related to the banking app or online platform, ensuring smooth digital banking experiences. The role also includes helping customers update personal details, payment methods, and direct debit instructions, as well as setting up regular payments. Your goal will be to deliver excellent service while helping customers understand and maximise the benefits of their accounts. With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily.

What Amazing People Will Bring to the Role

You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.

Requirements

• Minimum passed Grade 12
• Minimum 1 year Financial/ Banking experience.
• 1 year banking experience in the BPO sector is advantageous.
• Clear criminal and credit record
• Computer Literate

Simple and Straight Forward Recruitment.

We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat. If you match what we're looking in a new Sigma Family member, you'll be invited to a Talent Session or a one-on-one interview. If successful, you'll receive a start date and our fantastic onboarding team will get you ready for your first day.

If you need any assistance or adjustments at any point during recruitment, feel free to let us know.

If you like the sound of being part of the Sigma Family then don’t wait and get applying!