Customer Service Administrator

Myrunway; Cape Town; On-site; ZAR 200 000 - 250 000; Full time

Job summary

A company focused on customer service is seeking a detail-oriented Customer Service Administrator. This role involves processing refunds, maintaining records, and supporting the Customer Service team. The ideal candidate will have strong administrative skills, good communication abilities, and the capacity to manage multiple tasks under pressure. Join a supportive team environment with opportunities for growth and contributing to positive customer experiences.

Benefits

Supportive and collaborative team environment

Opportunities for growth and skill development

Contribution to positive customer experiences

Qualifications

• Excellent attention to detail.
• Ability to remain calm under pressure.
• General computer literacy advantageous.

Responsibilities

• Process customer refunds accurately and efficiently.
• Book and track customer returns.
• Maintain accurate and up-to-date records.
• Support the Customer Service team to resolve queries.
• Assist with general administrative tasks.

Skills

Strong administrative skills

Ability to manage multiple tasks

Problem-solving skills

Good communication skills

Proficiency in spreadsheets

Job description

We are looking for a detail-oriented Customer Service Administrator to join our team.

Key Responsibilities

• Process customer refunds accurately and efficiently.
• Book and track customer returns to ensure smooth operations.
• Maintain accurate and up-to-date records.
• Support the Customer Service team to resolve queries and ensure customer satisfaction.
• Assist with general administrative tasks to keep the department running effectively.

What We're Looking For

• Strong administrative skills with excellent attention to detail.
• Ability to manage multiple tasks and priorities.
• Problem‑solving skills and the ability to remain calm under pressure.
• Good communication skills, both written and verbal.
• Proficiency in spreadsheets and general computer literacy (advantageous).

What We Offer

• A supportive and collaborative team environment.
• Opportunities for growth and skill development.
• The satisfaction of contributing to positive customer experiences.

If you are organised, reliable, and enjoy supporting a team to deliver great service, we'd love to hear from you.

Apply now to be part of a company that values efficiency, teamwork, and customer satisfaction. MyRunway is committed to transformation and redressing of past inequalities.

Our employment equity goals will be taken into account in our selection process.

Thanks so much for your interest in MyRunway. We're lucky to receive a lot of applications, and while we try to respond to everyone, if you don't hear back from us within two weeks, it means we've moved forward with other candidates.

Job Types : Full-time, Permanent

Application Question(s) : What is your current or most recent salary? (CTC) What is your salary expectation for this role?

Work Location : In person