Customer Service

The Created; Stellenbosch; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A vibrant online jewellery company in Stellenbosch is seeking a customer service representative to manage online orders and provide support via various channels. The ideal candidate will have strong communication skills, be computer literate, and possess excellent organizational abilities. This dynamic position requires a positive attitude and a willingness to grow within the company, which values adaptability and teamwork.

Qualifications

• Strong communication and organization abilities are essential.
• Experience in customer service and/or Shopify is beneficial.

Responsibilities

• Provide customer service via email and social media.
• Process online orders and manage packing and shipping.
• Assist with various administrative tasks as needed.

Skills

Strong written communication skills

Computer literacy

Excellent organisational skills

Customer service experience

Shopify experience

Job description

About us

The Created is a rapidly growing South African online jewellery company with a strong social media presence. We specialise in high-quality, waterproof, and tarnish-resistant pieces for everyday wear. We operate across B2C, B2B, corporate gifting, and events. Founded by Marlise, a qualified accountant who started the business while completing her articles, The Created began as a side hustle in a single garage. Today, it has grown into a full-time venture with a dedicated team of full-time employees and a warehouse in Stellenbosch. We are driven by excellence in customer service, operational efficiency, and a people-first culture. Rooted in Christian values, The Created is committed to building a business that reflects integrity, stewardship, and care - for our customers, our team, and our partners.

Responsibilities

• Provide customer service via email, Instagram DMs, and WhatsApp Business
• Receive and process online orders
• Pack, ship, and perform quality control on products
• Assist with general admin tasks and day-to-day responsibilities as needed

Requirements

• Strong written communication skills
• Computer literacy
• Excellent organisational skills
• Experience in customer service and / or Shopify would be beneficial

Personality / Culture Fit

• Positive, 'yes' mentality
• Team player
• Strong alignment with Christian values

We are rapidly growing and in the process of building and improving our systems.

You will have the opportunity to play an active role in shaping how things are done.

This is a dynamic position, with responsibilities that can change from week to week, so adaptability, initiative, and a willingness to grow with the business are essential.

pensation

Market-related salary.

How to Apply

Contact Marlise at or send your CV to