Customer Service

Human Resource Solutions; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A customer service solutions provider in Johannesburg seeks a Customer Service Representative. You'll manage inquiries through various channels, resolve complaints swiftly, and ensure customer satisfaction. Ideal candidates have strong communication skills and prior experience in customer service. Proficiency in MS Office and problem-solving abilities are essential for this role.

Qualifications

• Proficiency in MS Office and customer service software.
• Attention to detail and strong problem-solving abilities.
• Previous experience in customer service is a plus.

Responsibilities

• Handle customer inquiries via phone, email, and in person.
• Resolve customer complaints and issues in a timely manner.
• Dispatch technicians and follow up on the call outs.
• Process orders, forms, applications, and requests.
• Provide information about products and services.
• Ensure customer satisfaction and retention.
• Collaborate with other departments for quality customer service.

Skills

Strong communication and interpersonal skills

Attention to detail

Problem-solving abilities

Ability to multi-task

Work under pressure

Proficiency in MS Office

Customer service software usage

Job description

Duties and Responsibilities

• Handling customer inquiries via phone, email, and in person
• Resolving customer complaints and issues in a timely manner
• Dispatching technicians and following up on the call outs
• Processing orders, forms, applications, and requests
• Providing information about products and services
• Ensuring customer satisfaction and retention
• Collaborating with other departments to ensure quality customer service

Requirements

• Strong communication and interpersonal skills
• Attention to detail and problem-solving abilities
• Ability to multi-task and work under pressure
• Proficiency in MS Office and customer service software
• Previous experience in customer service is a plus