Customer Service

Lgc; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading global life-science tools company is seeking a Customer Service & Sales Executive for a 6-month contract in South Africa. The successful candidate will manage customer orders, support inquiries, and ensure service excellence in a fast-paced environment. Strong communication skills and experience with ERP systems like Pastel and Salesforce are essential. Join a vibrant team committed to delivering outstanding service.

Qualifications

• Previous experience in a sales support or customer service environment.
• Strong IT skills including MS Office, Excel, Outlook, MS Teams.
• Valid driver’s license and own transport.

Responsibilities

• Efficiently process customer orders.
• Respond to customer inquiries with clarity.
• Coordinate with internal departments for service delivery.

Skills

Customer Service

Sales Support

Communication Skills

IT Skills

Education

High School Diploma

Tools

Salesforce

Pastel

ERP systems

MS Office

Job description

Company Description

LGC Standards

LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO / IEC. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of services and products, in line with our vision of science for a safer world.

Job Description

Customer Service & Sales Executive (6‑Month Contract)

We are looking for a motivated, fast‑learning professional with a proactive attitude and a strong customer focus to join our vibrant Customer Service team. This is a 6‑month contract role ideal for someone who thrives in a dynamic, fast‑paced environment, enjoys juggling multiple tasks, and is passionate about delivering outstanding service.

As a Customer Service & Sales Executive, you will be the primary point of contact between LGC and our valued customers. Your role will be pivotal in ensuring smooth operations and outstanding service delivery.

Key Responsibilities

• Order Management – efficiently and accurately process customer orders.
• Customer Support – respond to customer inquiries with professionalism and clarity.
• Cross‑Team Collaboration – coordinate with internal departments, suppliers, and clients to ensure seamless service delivery.
• Service Excellence – uphold and enhance LGC's reputation for quality and customer satisfaction.
• Ensure all methods of communication with internal and external contacts are handled with utmost professionalism to project a high‑quality image.
• Maintain weekly follow‑up on all customer quotations to drive conversions.
• Enter customer orders correctly into the Pastel / ERP system on receipt or within agreed timescales and send email notifications on order release.
• Provide help and advice to customers regarding their orders, ensuring On Time Int Full (OTIF) delivery targets and informing customers of any delays.
• Improve back‑order management and updates by monitoring and chasing shipments and suppliers on product delays.
• Communicate courteously with customers by telephone, e‑mail, and Salesforce, handling queries outside order entry remit.
• Manage daily Salesforce cases, ensuring tasks are dealt with or raised within critical metric timescales.
• Log customer complaints in the Service Cloud (or local) complaint system and maintain important metrics reporting, raising issues to the manager.
• Communicate closely with field sales personnel to keep them informed of matters concerning their customers and provide customer feedback.
• Taking ownership of exceeding customer expectations based on customer needs.

Qualifications

We’re looking for a motivated and energetic individual with a strong foundation in both customer service and the scientific field.

• Previous experience in a sales support or customer service environment.
• Experience with order entry and working with ERP / CRM systems.
• Pastel and Salesforce experience is beneficial.
• Excellent written and verbal communication skills.
• Thrives in high‑pressure environments, maintaining focus and efficiency to meet deadlines and deliver quality results.
• Strong IT skills: MS Office, Excel, Outlook, MS Teams.
• Knowledge of ERP systems such as SAP, Oracle, SAGE, or Pastel.
• Experience using Service Cloud / Salesforce or similar CRM tools.
• Valid driver’s licence and own transport.
• High school diploma or equivalent experience.

Additional Information

LGC is a leading, global life‑science tools company, providing critical components and solutions to high‑growth application areas across the human healthcare and applied market segments. Its high‑quality product portfolio comprises meaningful tools for genomic analysis and quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows.

Values: Passion, Curiosity, Integrity, Brilliance, Respect

Equal opportunities – LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy, religion, or belief. Shortlisting, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnicity or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website. #scienceforasaferworld