Customer Sales Agents

La Granson International; Bellville; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A customer service-focused company in Bellville, Cape Town, is seeking a motivated Customer Sales Agent. This role involves responding to customer inquiries, handling complaints, and providing detailed information. Candidates should have a high school diploma and excellent communication skills. A flexible schedule is necessary, including evenings and weekends. Competitive compensation offered.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills are essential.
• Ability to work in a fast-paced environment with multitasking.

Responsibilities

• Respond to customer inquiries in a timely manner.
• Handle customer complaints and provide appropriate solutions.
• Keep records of customer interactions and transactions.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving skills

Ability to handle multiple tasks

Education

High school diploma or equivalent

Job description

Overview

Location: Bellville, Cape Town

We are seeking a motivated and customer-focused individual to join our team as a Customer Sales Agent. In this role, you will be responsible for providing excellent customer service to our clients, handling inquiries and complaints, and ensuring sales and customer satisfaction.

Responsibilities

• Respond to customer inquiries, chat in a timely and professional manner
• Identify and assess customer needs to achieve satisfaction
• Provide accurate, valid, and complete information to customers
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, transactions, comments, and complaints
• Follow communication procedures, guidelines, and policies
• Assist with product and service inquiries and provide information to customers about product features, prices, and benefits
• Collaborate with team members to achieve customer satisfaction goals
• Attend and participate in team meetings and training sessions as required

Requirements

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving and decision-making skills
• Ability to work a flexible schedule, including evenings and weekends
• Experience in customer service or related field is a plus

If you are passionate about customer service and enjoy working in a team-oriented environment, we encourage you to apply for this exciting opportunity.