Customer Retention Specialist

Elvtr; Gauteng; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A premier online education platform is seeking a detail-oriented Customer Retention Specialist to manage client retention and provide administrative support. This full-time remote position requires excellent communication skills and the ability to multitask in a fast-paced environment. Join a positive culture with growth opportunities and enjoy benefits such as a competitive salary, bonuses, and free course access.

Benefits

Competitive Salary and Bonuses

Gym membership reimbursements

Mental health benefits

Generous vacation allowance

Free access to all our courses

Qualifications

• 1+ years of experience in sales, customer service, or a similar role.
• Excellent phone and email communication skills.
• Strong organizational skills and attention to detail.
• Experience with a CRM system is preferred.
• Ability to multitask in a fast-paced environment.
• Positive attitude and team player.

Responsibilities

• Handle refunds and client retention, addressing billing inquiries.
• Provide administrative support to the sales team.
• Respond to customer inquiries, providing exceptional service.
• Collaborate with the sales team on proposals and invoices.
• Coordinate with marketing, finance, and operations teams.
• Maintain accurate customer records in CRM systems.

Skills

Customer service

Communication skills

Organizational skills

CRM system experience

Multitasking

Job description

Position Overview

ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students.

As we continue expanding, we seek a detail‑oriented and proactive Customer Retention Specialist to join our dynamic team. In this role, you will manage client retention, handle refunds and billing inquiries, and provide vital administrative support to our sales team.

This is a full‑time remote position open to candidates located in South Africa.

Why You Should Join ELVTR

• Innovative and positive culture driven by a common vision.
• Growth opportunities with abundant professional development.
• Mission you can be proud of—be part of a brand standing for quality, innovation, and inspiring education.

Responsibilities

• Handle refunds and client retention, addressing billing inquiries and managing overdue accounts.
• Provide administrative support to the sales team, including managing calendars and scheduling appointments.
• Respond to customer inquiries, providing exceptional customer service and ensuring timely resolution of issues.
• Collaborate with the sales team to ensure accurate and timely delivery of customer proposals and invoices.
• Coordinate with cross‑functional teams in marketing, finance, and operations to ensure smooth sales operations.
• Maintain accurate and complete customer records in CRM systems and other databases.

Qualifications

• 1+ years of experience in sales, customer service, or a similar role.
• Excellent phone and email communication skills, with the ability to build strong relationships with customers and colleagues.
• Strong organizational skills and attention to detail.
• Experience with a CRM system is preferred.
• Ability to multitask and prioritize competing demands in a fast‑paced environment.
• Positive attitude, self‑starter, and team player.

Benefits

• Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary and performance‑based bonuses.
• Gym membership reimbursements.
• Mental health benefits.
• Generous vacation allowance.
• Free access to all our courses.

Remote Work

The freedom to work remotely, crafting a work‑life balance that fits your personal needs.

Equal Opportunity

ELVTR is an equal‑opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.