Customer Retention Consultant (Remote, Brakpan)

Blacksmith Agency; Brakpan; Remote; ZAR 250,000 - 420,000; Full time

Job summary

Blacksmith Agency is hiring a Sales Development Representative to join our South Africa team. You will research target accounts, identify key decision makers and book meetings to fuel our sales pipeline in a remote, nationwide capacity.

You will use LinkedIn, email, and phone to craft personalized outreach, maintain accurate records in our CRM, and collaborate with Account Executives to convert interests into qualified opportunities.

Qualifications

• 2+ years in SDR/BDR
• Strong written communication
• Familiar with outbound tools (Sales Navigator, SalesLoft, Apollo, ZoomInfo)
• Comfortable using Salesforce and managing your own pipeline
• Gritty, curious and coachable

Responsibilities

• Source and research ideal accounts based on ICP
• Identify decision makers and build accurate contact lists
• Craft outbound sequences via email, LinkedIn and phone
• Book qualified discovery calls for Account Executives
• Maintain clean records in Salesforce and SalesLoft
• Test messaging and optimize targeting with the sales team

Skills

Prospecting

Outbound outreach

CRM usage

Research skills

Tools

Salesforce

SalesLoft

Apollo

ZoomInfo

Job description

About The Role

Blacksmith Agency is hiring Sales Development Representatives across South Africa who are hungry to open doors and drive pipeline. As Customer Retention Consultant at Blacksmith, you own the top of the funnel: researching, sourcing and booking meetings with qualified decision makers, and creating the first impression of Blacksmith Agency for potential clients.

Blacksmith Agency

• Sales
• Full time
• Remote (South Africa)

About The Role

Blacksmith Agency is hiring Sales Development Representatives across South Africa who are hungry to open doors and drive pipeline. As Customer Retention Consultant at Blacksmith, you own the top of the funnel: researching, sourcing and booking meetings with qualified decision makers, and creating the first impression of Blacksmith Agency for potential clients.

This is not about spamming a list. It is thoughtful outreach, pattern recognition and smart communication, using tools like LinkedIn Sales Navigator, SalesLoft, Apollo and Salesforce to hit volume goals while keeping every touchpoint high quality.

What You Will Own

• Source and research ideal accounts based on our ICP.
• Identify decision makers and build accurate contact lists.
• Craft and execute personalized outbound sequences via email, LinkedIn and phone.
• Book qualified discovery calls for our Account Executives.
• Maintain clean records in Salesforce and SalesLoft.
• Test messaging, optimize targeting and tighten feedback loops with the sales team.

What You Bring

• 2 years in a similar SDR or BDR role, agency or SaaS experience a plus.
• Strong written communication and the ability to personalize outreach.
• Familiarity with outbound tools like Sales Navigator, SalesLoft, Apollo and ZoomInfo.
• Comfortable using Salesforce and managing your own pipeline.
• Gritty, curious and coachable.