Customer Retention & Complaints Specialist

CompuGroup Medical; Midrand; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading healthcare technology company in Gauteng seeks a Complaints & Reporting Specialist to manage the customer complaints resolution process, enhancing customer retention and providing insights through data analysis. The ideal candidate will have 5 years of experience in corporate complaint management with advanced Excel skills. This role involves cross-functional collaboration to develop actionable strategies for customer retention and drive continuous improvement, ensuring a high-quality experience at all customer touchpoints.

Qualifications

• 5 years of experience handling and resolving customer complaints in a corporate environment.
• Ability to streamline processes and drive business buy-in.
• Positive and service-oriented attitude.

Responsibilities

• Own the end-to-end customer complaints process.
• Ensure all complaint handling complies with company standards.
• Develop, document, and improve retention processes.

Skills

Advanced excel skills

Excellent written and verbal communication

Organizational skills

Attention to detail

Customer relationship management

Job description

A leading healthcare technology company in Gauteng seeks a Complaints & Reporting Specialist to manage the customer complaints resolution process, enhancing customer retention and providing insights through data analysis. The ideal candidate will have 5 years of experience in corporate complaint management with advanced Excel skills. This role involves cross-functional collaboration to develop actionable strategies for customer retention and drive continuous improvement, ensuring a high-quality experience at all customer touchpoints.