Customer Relationship Manager

Camps Bay Guy; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A real estate agency in Camps Bay is seeking a motivated Cold Caller to generate leads. This hybrid role requires making outbound calls to property owners, helping them sell their properties. The ideal candidate should have strong communication skills and be self-motivated. Ongoing training and career growth opportunities are provided. Compensation is R6 per month, with a commitment of 25 hours weekly.

Benefits

Training and ongoing support

Opportunity to work with leading agents

Potential for career growth

Qualifications

• Previous experience in cold calling, telemarketing, sales, or real estate is preferred.
• Applicants must have their own car and laptop, and be based in Cape Town.

Responsibilities

• Make outbound cold calls to homeowners, landlords, and property investors.
• Follow a structured call script while maintaining an engaging conversation.
• Book appointments for Joshua Parsons with interested property owners.

Skills

Strong communication skills

Persuasion skills

Self-motivated

Handling rejection professionally

Excellent English speaking skills

Education

High School (matric)

Tools

CRM software

Job description

Real Estate Lead Generation Specialist / Cold-Caller
Location: Hybrid and in-office in Camps Bay
Position Type: Full-Time (25 hours per week)
Compensation: R6, per month (Fixed Salary)

We are looking for a motivated and results-driven cold caller to help generate leads and secure listings. Role Overview: We need an energetic and confident individual to make outbound calls to homeowners and property investors, introducing them to our real estate services and identifying potential sellers.

The ideal candidate thrives on communication, enjoys engaging with people, and is persistent in achieving targets.

Responsibilities

• Make outbound cold calls to homeowners, landlords, and property investors to identify potential sellers.
• Follow a structured call script while maintaining a natural and engaging conversation.
• Gather information on property owners' intentions, needs, and potential timelines for selling.
• Book appointments for Joshua Parsons with interested property owners.
• Keep detailed records of calls, responses, and follow-up actions in the CRM system.
• Maintain a positive and professional attitude while handling objections and rejections.
• Work 25 hours per week, 5 hours per day.

Requirements

• Previous experience in cold calling, telemarketing, sales, or real estate is preferred but not required.
• Strong communication and persuasion skills with a confident phone presence.
• Self-motivated, results-driven, and able to handle rejection professionally.
• Excellent English speaking skills; additional languages are a plus.
• Basic computer skills and familiarity with CRM software or willingness to learn.
• Applicants must have their own car and laptop, and be based in Cape Town (close enough to commute to our office in Camps Bay).

What We Offer

• Fixed salary of R6, per month.
• Training and ongoing support to help you succeed in real estate lead generation.
• Opportunity to work with one of Cape Town's leading real estate agents.
• Potential for career growth within the real estate industry.

How to Apply

Send your CV and a brief introduction about why you'd be a great fit for this role.

Application Questions

• Imagine you are calling a homeowner who is hesitant about selling their property. They say, 'I'm not interested right now.' How would you respond to keep the conversation going and explore their future intentions?
• Have you had experience in cold calling, sales, or a similar role? If so, what was your biggest success in that role?
• What motivates you to do well in a role like this, where rejection is common?
• How would you handle a situation where a potential seller is skeptical about working with an agent?
• Are you comfortable using CRM software or other tools to track leads and follow-ups? If not, are you open to learning?
• This role requires 25 hours per week of calling. Are you available to commit to this schedule consistently?

Education and Experience

• Education: High School (matric) (Required)
• Experience: Cold Calling: 1 year (Required)
• Language: English (Required)
• Work Location: In person