Customer Relations Manager

On Line Personnel; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic customer relations company in Gqeberha is seeking a Customer Relations Manager to oversee key performance areas including prospecting, marketing, and relationship management. The ideal candidate will have at least 3 years of relevant experience, exceptional communication skills, and strong CRM proficiency. This role offers a salary of R20 000 per month plus incentives, medical aid, and provident fund.

Benefits

Incentive scheme

Medical aid

Provident fund

Qualifications

• Minimum of 3 years experience in the motor retail/wholesale sales environment, dealing with corporate customers.
• Matric essential.

Responsibilities

• Conduct analysis to identify top customers.
• Handle and run all marketing events and determine target audience.
• Manage CRM database and processes effectively.
• Attend training programs and corporate sales conference.
• Frequent communication with customers regarding new product launches.

Skills

Exceptional communication and presentation skills

Strong CRM skills

Education

Grade 12

Valid driver's license

Job description

Customer Relations Manager job vacancy in Port Elizabeth.

Requirements

• Grade 12
• Minimum of 3 years experience in the motor retail/wholesale sales environment, dealing with corporate customers
• Matric essential
• Valid drivers license
• Exceptional communication and presentation skills
• Strong CRM skills

Key Performance Areas

• Prospecting:
  • Conduct analysis
  • Identify Top customers to target and nurture relationships
  • Competitor analysis/intelligence
  • PowerPoint presentation to corporate decision makers based on data analysis/ customer requirements
  • Presentation in terms of product, packages offers, value propositions
  • Compiling proposals
• Marketing:
  • Will handle and run all events
  • Determine target audience for marketing interventions
  • Planning and organising ride and drives; factory tours; track days
  • New product launches
  • Product placement
  • Corporate Days
  • Actively pursuing networking activities
• Relationship management:
  • Planned visits to existing customers
  • CRM management – birthday/anniversary calls etc
  • Manage the CRM database and processes to ensure the data is regularly cleansed and effectively used in loyalty and conquest activities
  • Frequent communication with customers in terms of new product launches, new features, ventures etcInvitation to exclusive events for top customers, i.e. awards dinner etc
  • Involvement in Corporate Wellness Days
  • Customer education days, i.e., optimal driving positions, safety, anti-hijack courses etc
• Training:
  • Attend Training Programme
  • Attend annual corporate sales conference to discuss new market trends and reflect on lessons learned and knowledge sharing
  • Lead planning, campaign planning and the co-ordination of lead management process
  • Correct administration and documentation for audit purposes

Salary: R20 000 per month commensurate with qualification and experience + incentive, medical aid and provident.