Customer Recovery & Retention Specialist

Herotel Sonic; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A telecommunications company is looking for a Customer Recovery Agent based in Tembisa. In this role, you will facilitate relationships between the business and clients, answering questions and addressing concerns to ensure customer satisfaction. Key tasks include analyzing reports, handling cancellations, and up-selling packages. Candidates should have at least 6 months of customer service experience and be proficient in both English and Afrikaans. This position offers an opportunity to positively impact customer relationships.

Qualifications

• At least a minimum of 6-months customer service experience.
• Must be proficient in both English and Afrikaans.
• Strong communications skills, both written and verbal.

Responsibilities

• Facilitate relationships between the business and clients.
• Analyze and report on monthly NPS and operational NPS.
• Handle all cancellations and customer queries.

Skills

Customer Service Experience

Proficiency in English and Afrikaans

Strong Communication Skills

Teamwork

Adaptability

Education

Grade 12

Job description

A telecommunications company is looking for a Customer Recovery Agent based in Tembisa. In this role, you will facilitate relationships between the business and clients, answering questions and addressing concerns to ensure customer satisfaction. Key tasks include analyzing reports, handling cancellations, and up-selling packages. Candidates should have at least 6 months of customer service experience and be proficient in both English and Afrikaans. This position offers an opportunity to positively impact customer relationships.