Customer Recovery & Retention Specialist

Herotel Telecoms (Pty) Ltd; Bohlokong; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A telecommunications company is seeking a Customer Recovery Agent in Bohlokong to enhance customer relationships and drive satisfaction. You will analyze customer feedback, handle queries and complaints, and promote suitable service packages. Ideal candidates must have at least 6 months of customer service experience, strong communication skills, and be proficient in both English and Afrikaans. Join a passionate team dedicated to excellent service delivery.

Qualifications

• Minimum of 6 months Customer Service experience.
• Ability to work as a team player.
• Must be adaptable, a fast learner, and resilient.

Responsibilities

• Facilitate relationships between the business and clients.
• Analyze and report on monthly NPS, contacting detractors.
• Handle customer queries and complaints.
• Upsell existing customers on new packages.

Skills

Customer Service

Teamwork

Communication Skills

Data Analysis

Problem Solving

Bilingual (English and Afrikaans)

Education

Grade 12

Job description

A telecommunications company is seeking a Customer Recovery Agent in Bohlokong to enhance customer relationships and drive satisfaction. You will analyze customer feedback, handle queries and complaints, and promote suitable service packages. Ideal candidates must have at least 6 months of customer service experience, strong communication skills, and be proficient in both English and Afrikaans. Join a passionate team dedicated to excellent service delivery.