Customer Liaison Officer - Cape Town

Ecowize - Southern Africa; Wes-Kaap; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading distribution company in South Africa is seeking a candidate focused on enhancing customer experience and managing orders. Responsibilities include developing strategies for on-time delivery, building customer relationships, and ensuring efficient stock management. Ideal for individuals passionate about continuous improvement and teamwork.

Responsibilities

• Drive key OTIF strategies for customer satisfaction.
• Capture and process orders timeously.
• Coordinate orders and deliveries with distribution partners.
• Build and maintain customer relationships.
• Resolve customer queries promptly.
• Manage stock at warehouses with daily reviews.
• Mitigate non-conformance and manage back-orders.
• Develop route planning strategy to reduce distribution costs.
• Focus on team empowerment and continuous development.

Job description

Responsibilities

• Customer experience and satisfaction by driving key OTIF (on-time-in-full) strategies and ensuring excellent communications with the customers and respective representatives.
• Capturing and processing orders timeously and correctly.
• Coordinate orders and deliveries ensuring that distribution partners have planned adequately.
• Building and maintaining customer relationships
• Resolving all customer queries within an acceptable timeframe
• Managing stock at various warehouses with daily stock reviews and planning in advance pertaining to stock availability.
• Mitigating non-conformance and back-orders by adequately resolving, investigating, reporting, and updating.
• Developing an adequate route planning strategy and driving optimal loads and planning to reduce cost of distribution.
• Focus on empowering the team and focus on continuous development and improvement.