Customer Liaison Officer

Rand Refinery; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading precious metals refinery in Gauteng is seeking a Customer Liaison Officer to communicate effectively with customers regarding their deposits, ensuring satisfaction and resolving queries. The ideal candidate will have a Matric qualification, a National Diploma in Analytical Chemistry or Metallurgy, and 3-5 years of relevant experience. Proficiency in Microsoft Suite and SAP is essential. This role offers a fixed-term contract.

Qualifications

• 3-5 years of experience in a similar role or customer service background.

Responsibilities

• Communicate with customers regarding deposits and ensure satisfaction.
• Manage all customer complaints and queries.
• Ensure accurate documentation and reporting.

Skills

Intermediate proficiency in Microsoft suite

Customer service orientation

Problem-solving ability

Administration skills

Planning and organizing skills

Education

Completed Matric qualification

National Diploma in Analytical Chemistry or Metallurgy

Tools

Microsoft Excel

SAP

Job description

Vacancy

Customer Liaison Officer

Division

Evaluation

Job Grade

C - Lower

Job Type

Fixed Term Contract (6-months)

Closing Date

22 November

Salary

Salary and benefits will be negotiated in line with relevant experience and qualifications.

Purpose of the Position

The purpose of this role is to effectively communicate with Refinery and Smelter customers regarding information on their deposits at Rand Refinery and to ensure that the customers always remain satisfied.

Summary of Key Responsibilities

• Ensure that all official documentation of the deposits are sent to the correct distribution list after the deposits are released and ensure that the distribution lists are always updated.
• Be able to identify anomalies or errors on the official deposits' documentation.
• Responsible in interpreting and communicating technical data accurately and timeously in accordance with the agreed contractual agreements.
• Manage all customer complaints and queries for both local and international depositors regarding the status of the evaluation process and the content of metals found in the deposits.
• Follow up with customers on outstanding information or documents processes.
• Ability to resolve waybill errors on customer deposits and effectively follow up on final waybill receipt when necessary.
• Ensure timeous communication to customers regarding stock take periods.
• Develop and ensure the accuracy of the certificates for customers.
• Double check the figures on the batch look ups reports to ensure that the customers are not being overpaid or underpaid by RRL.
• Ensure that the safety record is maintained at ZERO LTI, environmental standards complied with and SHEQ lifestyle is visible.
• Report incidents & near misses regularly and timeously.
• Engage with superiors and safety representatives regarding any issue related to health and safety.

Minimum Requirements

• Completed Matric qualification.
• National Diploma in Analytical Chemistry or Metallurgy.
• At least 3-5 years of experience in similar role or customer service background or customer relations.

Skills / Competencies

• Intermediate proficiency—Microsoft suite (Excel, Email, Word) and SAP.
• Numerical ability.
• Customer service orientated.
• Ability to identify and solve problems.
• Administration skills.
• Ability to communicate technical data with peers and superiors.
• Planning and organising skills.

Knowledge

• Knowledge on customer deposits.
• Business acumen.

Knowledge of different customer and internal by-product material types.

SHEQ knowledge—Understand and apply relevant SHEQ practices and procedures.